MOST REQUESTED
Aegis API
Executing an Aegis Workflow: The Aegis API enables dynamic compliance workflows to ensure calls and text messages comply with legal and company policies, allowing you to determine whether communication is permitted using secure API key authentication.
Record Set Management: Tools and instructions for managing data silos/records effectively within Aegis workflow decisioning.
Genesys Cloud CX specific notes for Aegis workflow implementation: Specialized tips for integrating Aegis workflows within Genesys Cloud CX environments.
List Loading (Core)
Fetch Dialer Campaign & Associated Lists: Retrieve campaign details and their linked contact lists for streamlined engagement and assignment.
Single Lead Loading: Quickly load individual leads for immediate (real-time) inclusion in campaign management and assignment.
Multi-Part Form List Upload: Upload segmented or large lists (bulk) through multi-part forms for improved efficiency, streamlined for your specific CCaaS/UCaaS/CRM apps/dialer(s) of record.
Add UC Protect Numbers: Instructions to add numbers to UC Protect for instant audio, registration, monitoring, and management providing for improved call labeling and trust.
Remove UC Protect Numbers: Guide for removing numbers from UC Protect management when no longer needed or out of service.
Real Time DataBoost Query: Access real-time insights and lead scoring with DataBoost queries as a stand alone from other Pure CallerID services. Great for utilizing your DataBoost services in 3rd party platforms including lead generation, lead buying, data warehouses, and more.
Webhooks
Webhooks – Source IP Values: Pure CallerID offers multiple event types for webhook notifications, each with example payloads to guide implementation and integration.
Support Resources
Getting Started
Welcome to Pure CallerID! Whether you’re new to the platform or setting up your next project, our Getting Started section is here to guide you every step of the way. From initial setup instructions to configuring key features, you’ll find everything you need to hit the ground running. Explore helpful articles, detailed guides, and essential resources, all designed to make your onboarding experience seamless. Ready to dive in? Start here and discover how to unlock the full potential of Pure CallerID.
Frequently Asked Questions
Have questions? We’ve got answers! Our FAQ section is here to address the most common inquiries about Pure CallerID, covering everything from setup and configuration to troubleshooting and advanced features. Whether you’re a new user or looking to refine your understanding, this is your go-to resource for quick, reliable solutions. Explore detailed responses, practical tips, and step-by-step guidance to keep your communication strategy running smoothly. If you don’t see your question here, our support team is always ready to assist!
Open Support Tickets
Need help? You can open a Tier 1 support ticket to connect with our expert team or check the status of an existing ticket for updates. For personalized assistance, don’t hesitate to reach out to your dedicated account manager for guidance. Whether it’s troubleshooting, technical questions, or urgent issues, we’re here to ensure you get the support you need—quickly and effectively!
Engagement Notes: a blog by Pure CallerID.
Why Pure CallerID?
Pure CallerID was purpose built by experienced industry executives, on both the operations and supplier side, to solve for significant gaps in market needed by organizations who are actively engaged in CX operations. Through automation, native connectivity, and a continuously improving service suite, Pure CallerID is engineered for delivering enhanced contactability to enterprises of all size and purpose.