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Acceptable Use Policy

Pure CallerID Acceptable Use Policy for Voice and Messaging

Last updated June 10, 2024

Introduction

Capitalized terms used herein not defined herein are defined in the Pure CallerID Terms and Conditions of Service, available at Pure CallerID Terms and Conditions of Service, as the same may be updated from time to time.

This Acceptable Use Policy (“AUP” or “Policy”) describes actions by Users that are mandated or prohibited by Pure CallerID LLC (collectively with its subsidiaries, parents, and other affiliates, from time to time as applicable, “Pure CallerID”). “Users” means customers (including Customer) of Pure CallerID and its customers and/or end-users.

THIS POLICY IS SUBJECT TO CHANGE FROM TIME TO TIME IN PURE CALLERID’S SOLE DISCRETION WITH SUCH CHANGES BEING EFFECTIVE UPON POSTING AT Pure CallerID AUP. PLEASE REVIEW THIS POLICY CAREFULLY.

1. Lawful Use

Services may be used only for lawful, proper, and appropriate purposes. Users must use any Services only in a manner that, in Pure CallerID’s sole discretion, is consistent with the purposes of such Services. Users will not engage in any legal or illegal activity that either (i) harms Pure CallerID, the network operated by Pure CallerID, the Services and/or any User, or (ii) interferes with the network operated by Pure CallerID and/or the provision or use of the Services by Pure CallerID or any User. Services may not be used for illegal, improper, and/or inappropriate purposes.

2. Illegal Activities

Illegal purposes include, but are not limited to:

As used herein, “Laws” includes applicable international, federal, state, or local law, code(s) of practice, rule(s) or regulation(s), including, without limitation, as pertaining to infringement of copyright or trademark, misappropriation of trade secrets, wire fraud, telemarketing or other inappropriate selling, data privacy (including, without limitation, the General Data Protection Regulation (EU) 2016/679), call recording, or obscenity, as well as anti-spam and other laws and regulations regarding unsolicited advertising, marketing or other similar activities (including, without limitation, the CAN-SPAM Act of 2003, the Telephone Consumer Protection Act (TCPA) and the Do-Not-Call Implementation Act), import/export laws, limitations and regulations, and all applicable anti-bribery laws and regulations.

3. Improper and Inappropriate Uses

Improper and/or inappropriate uses include, but are not limited to:

4. Compliance with Laws and Regulations

Users must adhere to all applicable laws and regulations, including:

5. Short Duration Calls

Short Duration Calls (SDCs) are outbound calls that are 6 seconds or less in duration. We allow up to 15% of your traffic to be SDCs on our platform. If your Short Duration call traffic exceeds 15%, you will receive an email notification and may be subject to additional charges. The calculation of short duration calls is based on the ratio of short duration calls to the total connected calls within a specified time frame. For more details, please refer to our Rate Card.

6. Taxes and Fees

Users are responsible for all applicable taxes and fees associated with the use of our Services. This includes, but is not limited to:

These charges are calculated based on applicable regulations and the services used by the customer. Failure to pay these taxes and fees may result in service suspension or termination.

7. Violations and Enforcement

Pure CallerID reserves the right to enforce, waive, or remedy any AUP violation in its sole discretion. In no event will Pure CallerID be liable to the customer or any third party for any direct, indirect, punitive, special, consequential, or other damages for actions taken or not taken pursuant to this policy.

By using our services, you agree to the terms and conditions set forth in this Acceptable Use Policy. If you have any questions or concerns, please contact your account manager.