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Welcome to the newsroom, where we  share recent news, press releases, and explore the fascinating world of outbound CX! We delve into the realm of caller identification technology, STIR/SHAKEN, the NANPA, regulatory and compliance issues, and general outbound engagement conversations.
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  • Compliance
  • FCRA
  • FDCPA
  • Independent TCPA (State Specific)
  • TCPA
May 9, 2024

TCPA Litigation Surges as Class Actions Dominate March 2024 Filings, Highlighting Increased Liability Risks

Explore March 2024’s consumer complaint trends, highlighting a surge in TCPA litigation and class actions,…

  • CMS
  • Compliance
  • TCPA
April 25, 2024

Understanding CMS’s 2025 Major Medicare Compliance Changes

New CMS marketing regulations for TPMOs enforce strict TCPA EWC rules effective October 1, 2024.…

  • General information
  • TCPA
December 13, 2023

The FCC’s New Crackdown: A Tidal Wave of Challenges for Businesses and Lead Generation

Explore the profound impact of the FCC’s new rules on businesses from 12/13/2023, lead gen,…

  • General information
December 11, 2023

Outbound Engagement and the Electoral Tides: Navigating the 2024 Election Cycle’s Impact on Business Communication

Dive into how the 2024 Election will reshape outbound calling strategies and impact business-customer interactions…

  • Artificial intelligence (AI)
December 6, 2023

AI: The Cornerstone of Modern Customer Experience?

Discover how AI has become the key to unlocking superior customer experiences, transforming CX metrics…

Industry Insights

More Engagement Posts

Navigating the Complexities of Senate Bill S.3324: A Call for Balanced Legislation

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Understanding the Proposed FCC Rule Changes from November 22, 2023: Combatting Illegal Text Messages and Call Impacts

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What is the total damage from SPAM tagging & data impurities to your operation?

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How DataBoost Fundamentally Changed the Game for One of Our Clients

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Weekend Contact Rates and Historical Wins/Losses: Unraveling the Outbound CX Puzzle

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Optimizing Dialing Performance: The Crucial Role of Proper Dispositioning

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Elevating Customer Engagement: Why Interactive Voice Response is Essential

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Understanding the Difference: Toll-Free Numbers and Local Direct Inward Dialing

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Navigating the Data Privacy Landscape: Understanding the CCPA’s Impact on Businesses

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Looking to the Future: Challenges and Prospects for the NANP

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Adapting to Change: How the NANP has Evolved Over Time

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The World of NPAs: Diving Deeper into Area Codes

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STIR/SHAKEN and Phone Number Remediation: A Comprehensive Guide

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A Deep Dive into NPAs: Understanding Area Codes

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The Role of NANPA: The Guardians of Numbering

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Unraveling the NANP: Geographic Distribution and the Logic Behind Numbering

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Unveiling the Telephone Numbering Mystery: The NANP and Its Origins

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Leveraging SANs for DNC Compliance: An In-Depth Overview for Businesses

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