Newsroom

Welcome to the newsroom, where we  share recent news, press releases, and explore the fascinating world of outbound CX! We delve into the realm of caller identification technology, STIR/SHAKEN, the NANPA, regulatory and compliance issues, and general outbound engagement conversations.
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  • FCC
  • Regulators

The FCC’s strengthened STIR/SHAKEN rules enhance caller ID security, setting new standards for telecom providers…

  • Artificial intelligence (AI)
  • Carrier Tips
  • Compliance

The recent Finastra data breach affecting 45 top global banks raises critical cybersecurity challenges and…

  • Carrier Tips

T-Mobile now displays plan names directly on iPhones, streamlining CX. Learn how this subtle update…

  • Carrier Tips
  • STIR/SHAKEN
  • White Papers

Explore how U.S. carriers label spam calls, using STIR/SHAKEN, analytics, and the role of CNAM…

  • Artificial intelligence (AI)
  • Carrier Tips

Rich Communication Services (RCS) is reshaping messaging for telecom, offering enhanced CX and business opportunities…

Industry Insights

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