Quick Start

Newsroom

Welcome to the newsroom, where we  share recent news, press releases, and explore the fascinating world of outbound CX! We delve into the realm of caller identification technology, STIR/SHAKEN, the NANPA, regulatory and compliance issues, and general outbound engagement conversations.
Connect With Us
  • Compliance
  • TCPA
September 4, 2024

Protect Your Brand from Class Action Lawsuits

Learn how to avoid TCPA compliance pitfalls and protect your brand from costly class action…

  • Compliance
  • TCPA
September 3, 2024

Lessons from the QuoteWizard TCPA Debacle

Lessons from the QuoteWizard TCPA case highlight the importance of consent and vendor management in…

  • General information
  • TCPA
September 2, 2024

How The Future Of Lead Gen Is Being Shaped By Changes To TCPA Compliance

The future of lead generation is evolving. Learn how industry changes impact TCPA compliance.

  • Artificial intelligence (AI)
August 30, 2024

AI, Outbound Dialing, and New FCC Regulations

New FCC regulations impact the use of AI in outbound dialing, requiring businesses to prioritize…

  • Compliance
  • FCC
  • FTC
  • TCPA
August 29, 2024

New TCPA Definitions Impact Outbound Call Strategies

Recent TCPA updates redefine key terms, impacting outbound call strategies and necessitating reevaluation of dialing…

Industry Insights

More Engagement Posts

TCPA Litigation Surges as Class Actions Dominate March 2024 Filings, Highlighting Increased Liability Risks

Read More

Understanding CMS’s 2025 Major Medicare Compliance Changes

Read More

The FCC’s New Crackdown: A Tidal Wave of Challenges for Businesses and Lead Generation

Read More

Outbound Engagement and the Electoral Tides: Navigating the 2024 Election Cycle’s Impact on Business Communication

Read More

AI: The Cornerstone of Modern Customer Experience?

Read More

Navigating the Complexities of Senate Bill S.3324: A Call for Balanced Legislation

Read More

Understanding the Proposed FCC Rule Changes from November 22, 2023: Combatting Illegal Text Messages and Call Impacts

Read More

What is the total damage from SPAM tagging & data impurities to your operation?

Read More

How DataBoost Fundamentally Changed the Game for One of Our Clients

Read More

Weekend Contact Rates and Historical Wins/Losses: Unraveling the Outbound CX Puzzle

Read More

Optimizing Dialing Performance: The Crucial Role of Proper Dispositioning

Read More

Elevating Customer Engagement: Why Interactive Voice Response is Essential

Read More

Understanding the Difference: Toll-Free Numbers and Local Direct Inward Dialing

Read More

Navigating the Data Privacy Landscape: Understanding the CCPA’s Impact on Businesses

Read More

Looking to the Future: Challenges and Prospects for the NANP

Read More

Adapting to Change: How the NANP has Evolved Over Time

Read More

The World of NPAs: Diving Deeper into Area Codes

Read More

STIR/SHAKEN and Phone Number Remediation: A Comprehensive Guide

Read More