Service Overview
Engage SMS is a powerful messaging platform designed to streamline communication for businesses of all sizes. Whether you need to broadcast messages to a large audience or engage in two-way conversational messaging, EngageSMS provides the tools to connect seamlessly via SMS and voice-enabled telephone numbers.
With robust support for 10DLC, Short Codes, and Toll-Free Numbers (TFNs), Engage SMS ensures your campaigns are registered, protected, and optimized for maximum deliverability. Features like automatic 10DLC configuration, SPAM Sentry, and CNAM registration safeguard your brand while providing comprehensive compliance with major mobile providers. EngageSMS also simplifies campaign management with automated registration, carrier-specific rate limiting, scheduling, and pre-approved templates to prevent human error and ensure smooth operations.
Enhance your messaging strategy with real-time analytics, enabling insights into delivery rates, carrier performance, and campaign metrics. For businesses focused on compliance and data quality, EngageSMS integrates seamlessly with Aegis One for lead fraud prevention and Known Litigator protection. Optional DataBoost services offer advanced lead validation, verification, and scoring, empowering your campaigns with actionable insights. EngageSMS also supports two-way conversational messaging through CCaaS or CRM platforms, with encrypted agent chat tools available via iFrame or as a standalone solution.
Service Highlights
Seamless Campaign Management
Engage SMS simplifies the complexities of managing messaging campaigns. With automated 10DLC registration across all major mobile providers, real-time analytics, and pre-approved templates, businesses can efficiently schedule, start, stop, and pause campaigns. Features like carrier-specific rate limiting and self-service list management ensure optimized delivery, while porting support for Short Codes and Toll-Free Numbers (TFNs) provides flexibility for existing infrastructure.
Advanced Compliance and Security Options
Protect your business and maintain compliance with the Engage SMS built-in safeguards. The platform integrates with Aegis One for lead fraud prevention, TCPA and CFPB compliance, and Known Litigator protection. Automated SPAM Sentry, CNAM registration, and blacklist prevention tools provide peace of mind, ensuring your campaigns are protected against spam tagging, blocking, and regulatory violations.
Two-Way Conversational Messaging
Take customer engagement to the next level with EngageSMSs two-way conversational messaging capabilities. Through API and webhook integration with your CCaaS or CRM platform, Engage SMS enables seamless customer interactions. Agents can manage conversations through an encrypted chat window delivered via iFrame or a standalone application, ensuring secure, efficient, and real-time communication.
Service Details
- Comprehensive Messaging Capabilities: Engage SMS supports multiple messaging formats, including 1-way broadcast messaging, 2-way conversational messaging, and auto-reply functionalities for SMS and voice-enabled numbers. This flexibility ensures businesses can tailor their communication strategies to meet specific customer engagement needs.
- Robust Campaign Automation: The platform offers full automation for 10DLC campaign registration with all major mobile providers. This includes features like SPAM Sentry, inbound callback routing, CNAM registration, and protection against blacklisting or call blocking. Pre-approved message templates and self-service scheduling reduce the risk of human error and enhance campaign efficiency.
- Enhanced Compliance and Data Integrity: With integration options for Aegis One, EngageSMS ensures compliance with TCPA, CFPB, and other regulatory frameworks. Features like Known Litigator protection and consent confirmation at the carrier level provide an additional layer of security. Optional DataBoost services validate, verify, and score lead data in real-time or during message delivery, ensuring data quality and campaign effectiveness.
- Powerful Analytics and Insights: Engage SMS provides a robust analytics suite that delivers real-time insights into campaign performance, carrier delivery rates, and detailed metrics. This data empowers businesses to optimize campaigns, troubleshoot delivery issues, and make informed decisions to maximize ROI.
Explore Our Other Services
Aegis One is your ultimate shield against communication disruptions. Designed for enterprises, it ensures secure and uninterrupted connections across all channels, safeguarding your reputation and enhancing customer trust. With real-time monitoring and advanced analytics, Aegis One provides unmatched visibility and control over your communications ecosystem. Learn more.
UC Protect safeguards your communication ecosystem by preventing unauthorized use and ensuring regulatory compliance. Designed for businesses of all sizes, it delivers proactive monitoring, advanced analytics, and automated reporting to reduce risks and enhance trust. With UC Protect, you can maintain the integrity of your communication channels while focusing on growth. Learn more.
Core is the foundation of the Pure CallerID suite of services, providing robust, scalable solutions for seamless communication. With unmatched reliability and global reach, Core ensures consistent connectivity, enabling your business to thrive in a connected world. Simplify operations and elevate your communication strategy with Core. Learn more.