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Service Overview

Aegis One is a comprehensive compliance and contact management service designed to protect businesses while enhancing operational efficiency. Tailored to meet the needs of enterprises navigating complex regulations, Aegis One offers cutting-edge solutions for real-time compliance, brand management, and advanced callback/message routing.

Aegis One integrates seamlessly with Core and Engage SMS, combining proprietary telephone number assignment technology with state and LATA-based geographic breakdowns to ensure optimal contact and delivery rates without relying on ANI or neighborhood mapping. With features like SPAM Sentry, Known Litigator protection, and complete integration with carrier approved 10DLC, Short Code, and TFN campaigns routed through user-friendly workflows, Aegis One simplifies industry, regulatory, and carrier rule adherence while maximizing operational efficiency. The service ensures real-time controls and compliance at the time of dial or message, providing dynamic routing for inbound callbacks and message replies. It integrates seamlessly with leading CCaaS and CRM systems, making it a versatile solution for businesses of all sizes.

Enhance your communication strategies with Aegis One’s real-time analytics, dynamic routing capabilities, and integration with Core Community CallerID pools. These tools provide actionable insights, increased contact rates, and improved customer trust. Whether used as a standalone solution or paired with other Pure CallerID services, Aegis One empowers businesses to achieve compliance while delivering exceptional results.

Service Highlights

Advanced Workflow Management

Aegis One empowers businesses with advanced campaign management tools, including proprietary CallerID assignment at the record level. Using algorithmic assignment based on state geographic and LATA data, the platform ensures geographically relevant CallerIDs are aligned with consumer locations, increasing trust and improving contact rates for voice and seamless interaction through carrier-approved messaging campaigns, including 10DLC, Short Code, and TFN. Aegis One integrates seamlessly with Core Community CallerID pools to provide expanded coverage, dynamic routing capabilities, and real-time adjustments to optimize campaign performance.

Robust Compliance Safeguards

Simplify adherence to DNC, TCPA, Reg F, Internal Rules, and other industry regulations with Aegis One’s built-in compliance tools. Features like SPAM Sentry, Known Litigator protection, and consent confirmation workflows ensure your campaigns are protected against regulatory violations, SPAM tagging, and blacklist issues.

Dynamic Callback and Reply Routing

Improve customer experiences with dynamic routing that directs returned calls and message replies to the correct campaign, queue, or agent. This ensures efficient handling of inbound communication while enhancing operational workflows and increasing customer satisfaction.

Service Details

  • Real-Time CallerID Assignment Aegis One’s proprietary algorithms assign geographically relevant CallerIDs at the record level, ensuring alignment with consumer locations based on state and LATA geographic breakdowns. This advanced campaign assignment capability supports both voice and messaging, ensuring that CallerIDs are optimized for maximum impact across all communication channels. Integration with Core enhances these capabilities by leveraging its robust CallerID pool, enabling precise and dynamic adjustments for both call and messaging campaigns.
  • Comprehensive Compliance Tools Protect your business with Aegis One’s automated compliance features, including SPAM Sentry, Known Litigator protection, and consent confirmation workflows. These tools provide peace of mind, ensuring campaigns adhere to TCPA, CFPB, Reg F, and other regulations.
  • Seamless Integration Capabilities: Aegis One integrates natively with popular CCaaS and CRM platforms or through universal connectors, enabling businesses to incorporate its advanced capabilities into existing systems effortlessly. Integration with Core and Engage SMS further enhances CallerID assignment, routing functionality, and campaign management for even greater efficiency.
  • Powerful Analytics and Insights: Aegis One provides detailed, real-time analytics for both voice and messaging campaigns. Gain visibility into carrier data, line types, geographic performance, and delivery metrics. The platform also offers real-time accept and reject details down to the individual call or message level, empowering businesses with a deeper understanding of success and failure metrics. These actionable insights enable businesses to optimize their strategies and maximize ROI across all communication channels.

Explore Our Other Services

UC Protect safeguards your communication ecosystem by preventing unauthorized use and ensuring regulatory compliance. Designed for businesses of all sizes, it delivers proactive monitoring, advanced analytics, and automated reporting to reduce risks and enhance trust. With UC Protect, you can maintain the integrity of your communication channels while focusing on growth. Learn more.

Engage SMS is your all-in-one solution for modern business messaging. With robust support for SMS and voice-enabled communications, it offers unmatched reliability and flexibility for campaigns of any scale. Effortlessly build and manage 10DLC, Short Code, and TFN messsaging using our campaign management suite, complete with real-time analytics. Engage SMS ensures optimal message delivery while keeping your brand approved and compliant with the carriers and TCR. Learn more.

Core is the foundation of the Pure CallerID suite of services, providing robust, scalable solutions for seamless communication. With unmatched reliability and global reach, Core ensures consistent connectivity, enabling your business to thrive in a connected world. Simplify operations and elevate your communication strategy with Core. Learn more.

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