Newsroom: Industry Insights and News About Pure CallerID

General information, Service News

Network Services: Elastic, Scalable Business Voice Services

Seamless, reliable, and secure connectivity is the backbone of modern business communications. Yet, many companies struggle with inconsistent call quality, network inefficiencies, and security vulnerabilities. Pure CallerID is proud to announce general availability for its Network Services, built to solve

General information, Service News

Engage SMS: The Future of Business Messaging Has Arrived

In today's digital landscape, effective customer engagement is paramount for businesses aiming to build lasting relationships and drive growth. Traditional communication channels often fall short in delivering the immediacy and personalization that modern consumers expect. Recognizing this gap, Pure CallerID

FCC

Cybersecurity in the Crosshairs: FCC Mandates Telecom Network Security Post-Salt Typhoon Hack

A Wake-Up Call for the Telecommunications Industry When Salt Typhoon, a China-linked cyber espionage group, infiltrated nine major U.S. telecommunications carriers, the impact was staggering. From compromising wiretapping platforms to accessing sensitive government communications, this breach underscored vulnerabilities that could no

FCC

Protecting Connectivity: FCC's Role During LA Wildfires

When flames crept perilously close to Mount Wilson Observatory, threatening not only itshistoric structures but also vital telecommunications infrastructure, it became evident that theLos Angeles wildfires were more than a natural disaster—they were a stress test for the region'scommunications network.

Artificial intelligence (AI), Uncategorized

AI Transforming Telecom: A Comprehensive Guide

Unleashing AI’s Potential in Telecommunications From optimizing network infrastructure to reshaping customer experiences, AI is revolutionizing how service providers operate and deliver value. This transformative force is reshaping the telecommunications stack—from Telco Cloud solutions to APIs—bringing unprecedented efficiency and innovation. The Role

Artificial intelligence (AI)

Apple's AI News Alerts Highlight Challenges in Telecommunications

The AI Conundrum: Apple's Growing Pains in News Summarization Apple Intelligence, the tech giant’s AI-powered notification summarization tool, has generated significant headlines—for the wrong reasons. Recently, the feature inaccurately summarized BBC and other news alerts, spreading misinformation. Errors like claiming Rafael

General information

Huawei and the New Trade Order: What Lies Ahead for Telecom?

Huawei: Resilient in the Face of Global Sanctions In May 2019, Huawei became the focal point of a geopolitical clash when the U.S. government imposed strict sanctions, citing national security concerns. The move was expected to cripple the telecommunications giant. Yet,

General information

Italy and SpaceX: A €1.5 Billion Secure Telecom Deal

Introduction: A New Era of Secure Communication The Italian government is advancing negotiations with SpaceX for a €1.5 billion telecommunications contract, aiming to secure government and military communication systems. This deal signifies a strategic alignment with SpaceX's Starlink technology, leveraging its

FCC

FCC 2024: Paving the Way for Telecom Innovation

The Federal Communications Commission (FCC) in 2024 played a pivotal role in transforming the telecommunications industry, underlining its commitment to accessibility, security, and innovation. As FCC Chairwoman Jessica Rosenworcel marked her final year in service, the agency’s work exemplified how

FCC

Robocall Compliance Crackdown: Over 2,400 Providers at Risk

Robocalls and the FCC's Tough Stance: What’s Happening? You answer your phone and hear the dreaded sound of an automated voice pitching an improbable loan. It’s not just a nuisance—it’s a reminder of the persistent issue of robocalls that plague consumers

Artificial intelligence (AI)

Open RAN Faces 2024 Challenges: What's Next for Telco?

The Rollercoaster of Open RAN in 2024 You’re in a boardroom discussing the next leap in telecommunications technology. Just a few years ago, Open Radio Access Network (Open RAN) seemed poised to redefine the industry with its promise of vendor-neutral, flexible,

Carrier Tips

Evolution of Cyber Espionage: Nearest Neighbor Wi-Fi Hacks

The Evolution of Cyber Threats: A New Era of Wi-Fi Hacking You’re sitting in your office, feeling secure within a network fortified by firewalls, VPNs, and advanced encryption. Across the street, unnoticed, a compromised laptop becomes the launchpad for a sophisticated

Artificial intelligence (AI), Carrier Tips

The Broadcom-VMware Shift: Why SMBs and Edge Enterprises Are Turning to Hyperconverged Infrastructure

The telecommunications industry is no stranger to seismic shifts in technology and strategy. But Broadcom’s acquisition of VMware and the subsequent transition to a subscription-based model has sent ripples across IT ecosystems, leaving small-to-medium businesses (SMBs) and enterprise edge users

Compliance

Colorado's New Holiday Pay Rules Could Negatively Impact Businesses

The Impact of Colorado’s Holiday Pay Mandate on the Telecommunications Industry When the Colorado Supreme Court ruled that holiday incentive pay must be included in the calculation of the “regular rate of pay” for overtime, it sent ripples across industries. For

Artificial intelligence (AI), Carrier Tips

How Elontown Challenges and Redefines Teleco Innovation

Elontown: A New Frontier for Telecommunications You step onto Bastrop’s Main Street and catch sight of a Tesla Cybertruck, sleek against the backdrop of Old Texas storefronts. Just minutes away, SpaceX’s Starlink facility hums with activity, assembling satellites that promise global

Carrier Tips

iPhone 17 Pro Or 17 Air? Key Trade-Offs For New Users

Pro or Air? The iPhone 17’s Tough Choice You’re holding your brand-new iPhone 17 Air, marveling at its ultra-thin design. But as you begin to use it, questions arise. Is the single camera enough? Will its smaller battery last through your

Carrier Tips

New Restore Credentials: Game Changer For Android App Users

Effortless Logins, Elevated Expectations Switching to a new Android phone has always meant more than unboxing—it’s about rediscovering your apps, one login at a time. With Android's upcoming Restore Credentials feature, that frustration is set to vanish. The new tool automates

Carrier Tips

How AT&T’s Turbo Indicator Redefines Telecom Experiences

When Transparency Meets Technology You glance at your iPhone and notice a new label: "Turbo" displayed in your status bar alongside the AT&T logo. For subscribers of AT&T’s premium Turbo service, this new indicator isn’t just a label—it’s a gateway to

Carrier Tips, Compliance

Palo Alto Firewall Breaches and Their Impact on Telecommunications

When Firewalls Fall: The Fallout of Zero-Day Exploits Hackers exploited two zero-day vulnerabilities in Palo Alto Networks’ firewalls, affecting thousands of devices globally. For organizations relying on these systems as digital gatekeepers, the breach wasn’t just a security failure—it was an

Carrier Tips

The iPhone 16 Plus: A Catalyst for Telecom Innovation

The iPhone 16 Plus and Its Industry-Wide Ripples A user eagerly upgraded to the iPhone 16 Plus for its larger display and new features, only to return it weeks later due to unfulfilled AI promises and design challenges. While the iPhone

Carrier Tips

Google Messages’ New Original Quality Feature and Its Impact on Telecom

The Problem with Blurry Photos and the Rise of RCS You snap a stunning sunset photo on vacation and excitedly send it to a friend through Google Messages. But when they view it, the image appears blurry and pixelated, robbed of

CFPB

Student Loan Servicing Failures: Lessons for the Telecom Industry

When Servicing Systems Fail: The CFPB’s Stark Warning A frustrated student borrower spent nine months chasing a $60,000 refund. Another found themselves in a "doom loop" of redirected calls and unanswered emails, stuck between a broken servicing system and mounting financial

FDCPA

Debt Collection Lawsuits: Lessons for Telecom Compliance

When a Call Violates the Clock A debt collector placed multiple calls to a California consumer before 8 a.m., a violation of federal and state regulations. These early-morning attempts, part of a routine effort to collect on a debt, have led

Compliance

Ransomware Fallout: Change Healthcare's Attack and Its Ripple Effect on Telecommunications

How Change Healthcare's Ransomware Attack Is Reshaping Telecommunications When the ransomware attack struck Change Healthcare in February 2024, its repercussions extended far beyond healthcare. With over 15 billion annual transactions processed and one-third of Americans relying on its infrastructure, the incident

FCC, Regulators

FCC’s STIR/SHAKEN Update: Redefining Telecom Security

A call claiming to be from your bank urges you to act on a suspicious transaction. The caller ID looks legitimate, but it’s a scam. Scenarios like this are exactly why the Federal Communications Commission (FCC) has intensified its efforts

Artificial intelligence (AI), Carrier Tips, Compliance

How Finastra’s Data Breach Impacts Telecom Providers

Imagine receiving a notification that your financial institution’s data has been compromised, exposing sensitive information like transaction records and employee credentials. This scenario became a reality for many following the recent Finastra data breach, impacting 45 of the world's top

Carrier Tips

T-Mobile’s New iPhone Feature: What It Means for Telecom

Previously, verification of mobile plans required struggling with confusing app navigation or website logins. For T-Mobile iPhone users, those days are over. With a recent update, iPhones now display the exact name of your T-Mobile plan in the "Cellular Plans"

Carrier Tips, STIR/SHAKEN, White Papers

Understanding Spam Tagging

How Major Mobile Carriers Flag Calls and What It Means for Your Business Abstract This white paper provides a comprehensive look at how major U.S. mobile carriers and other industry players identify, label, and sometimes block calls deemed “spam.” It explains the

Artificial intelligence (AI), Carrier Tips

Google's RCS: Transforming Messaging in Telecom

A business sends you a high-resolution image of your purchase receipt via a messaging app, complete with real-time delivery confirmation and an interactive button to book a follow-up service. This is not a vision of the future—it’s Rich Communication Services

Artificial intelligence (AI), Carrier Tips

How iOS 18.2 Redefines the Telecommunications Landscape

Imagine being able to swap your default iPhone messaging app to a fully encrypted platform with a single click. With the release of iOS 18.2, Apple is not just upgrading its devices; it’s redefining how telecommunications providers approach customer engagement,

The Risks and Rewards of AI Chatbots in Telecommunications

AI chatbots promise efficiency in telecom, but poor implementation can harm CX and invite legal…

FCC
Regulators

December 5, 2024

Navigating FCC’s New Opt-Out Rule in Telecommunications

Learn how the FCC’s 2025 opt-out rule impacts telecommunications, with actionable insights on compliance, customer…

Artificial intelligence (AI)
Compliance

November 26, 2024

DirecTV and Dish: Deal Termination Signals a Shift in Telecommunications

The DirecTV-Dish deal collapse reshapes customer engagement, compliance, and innovation in a rapidly evolving telecommunications…

FCC
Regulators

November 26, 2024

Navigating the FCC’s New Consent Rule: What It Means for Telecommunications

The FCC’s new consent rules, effective January 27, 2025, will transform telecom customer engagement, compliance,…

FCC
Regulators

November 22, 2024

FCC Leadership Shift: What Brendan Carr’s Appointment Means for Telecom

Brendan Carr’s appointment as FCC Chair signals pivotal changes in telecom policy, from net neutrality…

Why Pure CallerID?

Pure CallerID was purpose built by experienced industry executives, on both the operations and supplier side, to solve for significant gaps in market needed by organizations who are actively engaged in CX operations. Through automation, native connectivity, and a continuously improving service suite, Pure CallerID is engineered for delivering enhanced contactability to enterprises of all size and purpose.

Learn More

(844) PURECID

(844) PURECID

Most Read

The Risks and Rewards of AI Chatbots in Telecommunications

Navigating FCC’s New Opt-Out Rule in Telecommunications

DirecTV and Dish: Deal Termination Signals a Shift in Telecommunications

Navigating the FCC’s New Consent Rule: What It Means for Telecommunications

FCC Leadership Shift: What Brendan Carr’s Appointment Means for Telecom

More Articles

The FCC’s New Crackdown: A Tidal Wave of Challenges for Businesses and Lead Generation

Outbound Engagement and the Electoral Tides: Navigating the 2024 Election Cycle’s Impact on Business Communication

AI: The Cornerstone of Modern Customer Experience?

Navigating the Complexities of Senate Bill S.3324: A Call for Balanced Legislation

Understanding the Proposed FCC Rule Changes from November 22, 2023: Combatting Illegal Text Messages and Call Impacts

What is the total damage from SPAM tagging & data impurities to your operation?

How DataBoost Fundamentally Changed the Game for One of Our Clients

Weekend Contact Rates and Historical Wins/Losses: Unraveling the Outbound CX Puzzle

Why Pure CallerID?