Aegis One is a revolutionary, patent-pending time-of-engagement service designed to ensure every engagement (voice or message) complies with legal, regulatory, and organizational standards in real time. By integrating seamlessly into your communication workflows, Aegis One delivers unmatched compliance precision while reducing your organization’s exposure to risk and increasing demand generation.

Time Of Engagement Validation

Aegis One verifies compliance rules and routing for every call or message before delivery, ensuring strict adherence to federal, state, and industry regulations. This includes checks for time-of-day restrictions, holiday blackout periods, and dynamic dialing rules. For inbound traffic, Aegis One applies real-time performance routing, ensuring traffic is directed to the most efficient destination based on predefined metrics such as agent availability, geographic proximity, or queue times. This ensures both compliance and operational efficiency, creating a streamlined and trustworthy engagement process.

Dynamic Rule Management

The flexible, real-time rule-building interface in Aegis One allows you to tailor compliance rules for each campaign based on unique business requirements. Whether you’re targeting specific demographics, adhering to jurisdictional restrictions, or enforcing internal policies, Aegis One empowers you to make granular adjustments on demand. The intuitive interface eliminates the complexity of managing multiple compliance layers, enabling you to adapt quickly to changing regulations, campaign goals, or audience behaviors.

Comprehensive API & SIP Integration

Aegis One integrates effortlessly into your existing systems through its agnostic API library and SIP-enabled solutions, ensuring seamless compatibility with any communication platform. This flexibility allows you to deploy Aegis One across a wide range of use cases—from CCaaS and UCaaS platforms to custom-built telephony systems—without disrupting your current workflows. The robust integration capabilities simplify deployment while enhancing scalability, enabling your organization to manage compliance for voice and messaging at any volume.

Geolocation Compliance

Aegis One goes beyond static phone number-based compliance by leveraging real-time geolocation data to validate a consumer’s actual location. This ensures engagements comply with time-zone-specific dialing rules, state and federal restrictions, and holiday-specific blackout periods with unmatched accuracy. Via custom decision builder nodes, tailor the application of geolocation data to your specific needs. Whether your approach requires an open and flexible strategy or a highly conservative application of location-based rules, Aegis One provides the tools to meet even the most complex requirements with ease. This adaptability minimizes the risk of violations while maintaining precision and efficiency in your compliance efforts.

Elastic Data Management

With Aegis One, you can easily create, update, and manage compliance data across all your systems in real time. Whether managing opt-outs, consent records, or do-not-call lists, this functionality ensures enterprise-wide synchronization, reducing silos and the risk of compliance breaches. Data can be updated dynamically via webhook integrations or real-time record updates to custom data silos stored in Aegis Record Set repositories. This level of automation provides the flexibility and scalability needed to maintain a unified compliance approach across complex organizational structures.

Automated Updates

Aegis One keeps your compliance strategy future-proof with automated updates that adapt to new laws, guidelines, and industry standards as they emerge. This eliminates the need for manual policy reviews and adjustments, ensuring your organization remains compliant with minimal effort. Updates are applied across all workflows instantly, giving you peace of mind that your compliance protocols are always up-to-date, no matter how frequently regulations evolve.

Service Nodes

Aegis One’s Dynamic Service Node Capabilities provide a versatile framework for managing compliance and optimizing engagement workflows. These modular nodes enable businesses to design, test, and deploy custom workflows that address their unique operational and regulatory needs without extensive IT intervention or delays. Each service node is purpose-built to handle key compliance and operational requirements, from pre-dial validations and consent verification to real-time rule enforcement and routing decisions. With nodes for managing time-of-day restrictions, DNC compliance, data hygiene, geolocation, and more, Aegis One delivers a comprehensive toolkit to meet evolving standards and business demands.

These nodes also include advanced integration options like webhooks and APIs, ensuring seamless connectivity with existing systems, while features like elastic data management allow real-time updates to compliance data across all workflows. For businesses requiring greater precision, decision nodes and performance routing enable granular control over traffic, ensuring compliance and efficiency at every step. By combining these capabilities into a flexible, a la carte solution, Aegis One empowers organizations to proactively reduce risk, enhance operational efficiency, and maintain trust in every interaction—without the complexity and expense of traditional compliance management.

Real-Time Compliance Validation

Ensure every call or message adheres to federal, state, and industry regulations before reaching the public network. Aegis One’s time-of-engagement validation minimizes risks and enhances trust by preventing non-compliant interactions in real time.

Tailored Precision

With dynamic rule management, Aegis One allows you to customize compliance protocols to match the unique requirements of each beand, campaign, queue, agent, or individual call/message received. This ensures precision targeting and compliance flexibility for specific audience segments, jurisdictions, or organizational policies.

Seamless System Integration

Aegis One integrates effortlessly with your existing platforms through its agnostic API library and SIP-enabled solutions. Whether you’re using CCaaS, UCaaS, or custom telephony systems, Aegis One ensures compliance without disrupting your workflows.

Geolocation-Based Accuracy

Go beyond basic phone number validation by leveraging real-time geolocation data to comply with regional regulations and time-of-day restrictions. With the custom decision builder, you can define how conservatively or flexibly geolocation data is applied, ensuring compliance strategies align with your business’s specific needs.

Comprehensive Data Synchronization

Centralize and manage compliance data across all systems in real time, eliminating data silos. Aegis One’s elastic data management keeps opt-outs, consent records, and DNC lists up-to-date via webhooks or real-time record updates, ensuring enterprise-wide synchronization and accuracy.

Automated Regulatory Adaptation

Stay ahead of evolving regulations with automated updates that adjust to new legal standards instantly. Aegis One eliminates manual policy changes, keeping your compliance strategy current with minimal effort.

Scalable Workflow Builder

The intuitive workflow builder empowers any user to design, test, and deploy workflows without relying on IT teams or costly development cycles. This eliminates the need for manual rule management, extensive sprint planning, and resource-heavy IT initiatives, allowing for rapid releases and real-time adjustments at minimal cost.

Scalability and Reliability

Built on an elastic infrastructure, Aegis One scales effortlessly to meet surging demands while maintaining 99.999% uptime. It’s designed to grow with your business, providing reliability and performance no matter the volume of interactions.

Risk Mitigation and Brand Protection

Reduce your organization’s exposure to compliance risks by proactively preventing non-compliant calls or messages. Aegis One safeguards your brand reputation and minimizes the potential for costly regulatory fines or litigation.

Enhanced Operational Efficiency

Automate complex compliance workflows and replace manual processes with Aegis One’s advanced service nodes, including dynamic rule execution, performance-based routing, and data-driven decision-making.

Actionable Insights and Analytics

Gain full visibility into compliance workflows with integrated analytics and reporting tools. Track compliance performance, identify inefficiencies, and optimize strategies with data-driven insights.

Modular Service Nodes for Flexibility

Leverage a suite of modular service nodes to customize and enhance your compliance workflows. From Record Set Queries and Known Litigator checks to Natural Disaster Monitoring and Velocity controls, Aegis One offers tailored solutions to meet your unique operational challenges.

Future-Proof Compliance Architecture

Aegis One’s patent-pending design ensures that your compliance infrastructure evolves alongside industry regulations, technology advancements, and changing business needs. With its self-service workflow builder, your compliance strategy remains agile and ready to meet future demands without the burden of traditional IT constraints.

Navigating the complex landscape of communication compliance can be overwhelming. Aegis One simplifies this by providing a real-time compliance firewall for every outbound call or message, allowing you to focus on engagement without worrying about legal risks. With unmatched precision and automation, Aegis One helps your business maintain trust, improve operational efficiency, and adapt to evolving regulatory requirements—all while safeguarding your brand’s reputation, increasing demand generation, and streamlining EX operations.

Pure CallerID was purpose built by experienced industry executives, on both the operations and supplier side, to solve for significant gaps in market needed by organizations who are actively engaged in CX operations. Through automation, native connectivity, and a continuously improving service suite, Pure CallerID is engineered for delivering enhanced contactability to enterprises of all size and purpose.