In its June 2025 report, WebRecon reveals a dramatic reversal in consumer litigation trends, with TCPA filings skyrocketing after a softer May, while FDCPA, FCRA, and CFPB complaints shift direction.
June 2025 by the Numbers
According to WebRecon:
- TCPA cases surged to 257 filings, a 29.1% increase over May and up 44.4% year-to-date (YTD)
- FDCPA complaints dropped 11.3% to 345 cases, down 5.9% YTD
- FCRA filings dipped slightly by 1.2% to 661 cases, but remain 15.8% higher YTD
- CPFB complaints totaled 23,392, a 1.7% decline from May, yet nearly doubling YTD at +99.5%
Why It Matters for Outbound Dialing Operations
Outbound contact teams face increasing pressure when TCPA litigation trends spike. Rising case volumes mean heightened legal and financial risk, especially from class actions, which now make up 78.6% of TCPA filings. This dramatically increases exposure and reputational costs.
Key risks include:
- Fewer answered calls due to consumer suspicion
- Increased agent friction and higher disposition rates
- Elevated operational costs and reduced lead conversion
For companies operating outbound CX dialers, avoiding TCPA violations is more critical than ever.
How Pure CallerID Solves the Puzzle
Pure CallerID’s five core services, CommunityCallerID, SPAM Sentry, BrandID, DataBoost, EngageSMS, directly address the challenges that drive litigation and undermine calling efficiency.
- CommunityCallerID
- Creates goodwill with carriers and public registries to ensure your numbers are not misidentified as spam or telemarketing.
- SPAM Sentry
- Actively monitors blacklist and spam-risk signals across carrier and app ecosystems, allowing you to proactively remediate risk before it turns into blocked calls or complaints.
- BrandID
- Authenticates your calls and displays your verified identity across mobile devices, reducing consumer distrust and improving engagement.
- DataBoost
- Cleans and enriches your contact lists to ensure accuracy, relevance, and proper consent, minimizing exposure to disputes or litigation risk.
- EngageSMS
- Delivers compliant, pre-registered SMS outreach with robust consent tracking, significantly reducing reliance on risky outbound voice campaigns.
Together, these solutions improve contact rate, reduce agent wait times and fatigue, lower lead cost per conversion, and most importantly, keep you on the right side of compliance.
Strategic Recommendations
- Prioritize TCPA compliance across all outbound engagement channels
- Monitor litigation trends monthly to identify risk shifts before they affect operations
- Adopt layered caller ID and brand protection strategies
- Educate internal stakeholders on rising legal exposure from outbound calls
- Focus on data quality and consent hygiene to reduce overall risk
Closing Thoughts
The June 2025 data is clear. TCPA litigation is surging, class actions dominate the landscape, and enforcement pressure is building. Outbound dialing is not just a contact strategy, it’s now a compliance battleground.
Pure CallerID gives CX organizations the tools they need to navigate that landscape. With the right strategy, you can drive performance while keeping risk contained. Waiting until you get hit with a complaint is too late. Now is the time to audit, adapt, and act.
