Optimizing Dialing Performance: The Crucial Role of Proper Dispositioning
June 22, 2023Discover how proper dispositioning can optimize your dialing performance and boost KPI measurement in our latest blog post. Understanding and…Navigating the Data Privacy Landscape: Understanding the CCPA’s Impact on Businesses
June 19, 2023The California Consumer Privacy Act (CCPA) revolutionized the data privacy landscape when it took effect on January 1, 2020. As…Leveraging SANs for DNC Compliance: An In-Depth Overview for Businesses
June 6, 2023The Do Not Call (DNC) Registry is an essential tool that protects consumers from unwanted calls. However, navigating the intricacies…Understanding the CCPA: An Essential Guide for Contact Centers
June 5, 2023The California Consumer Privacy Act (CCPA) is a landmark piece of legislation that fundamentally reshapes how businesses handle personal data.…