Newsroom: Industry Insights and News About Pure CallerID

Carrier Tips

2025 Telecom Fraud Report: Smarter Threats, Smarter Defenses

Tackling fraud is an immensely complex challenge — and while customers demand more streamlined experiences, fraudsters are constantly probing for vulnerabilities. Nearly all telecom providers have invested in fraud prevention solutions, yet losses continue to mount. According to the 2025 Telecommunications

Carrier Tips

Identity Verification Driving Telecom’s Growth

User identity in telecom is no longer a back-office checkbox—it’s a front-line driver of growth, compliance, and trust. As global regulations evolve and fraud threats multiply, telecom service providers (TSPs) are under pressure to reimagine how they verify, manage, and

Uncategorized

SignalWire Launches First Fully Integrated AI Voice Stack

A customer dials in to resolve a billing issue. Instead of navigating a maze of IVR prompts or being put on hold, they're greeted by an AI voice assistant that responds instantly, understands their concern, and provides a personalized solution—all

Compliance, FCC

The Future of Federal Telecom Subsidies: A TSP Industry Turning Point

The Future of Federal Telecommunications Subsidies: Navigating Legal Challenges and Ensuring Nationwide Connectivity You’re sitting across from a small-town mayor, deep in the heart of rural America. His town relies heavily on federal telecom subsidies to stay digitally connected—schools, hospitals, and

E._Barrett_Prettyman_Courthouse_from_NGA_East_Building

Compliance, TCPA

April 11, 2025: The Latest TCPA Rule And The Fallout From Unclear Opt-Outs

UPDATED APRIL 7, 2025: And just like that, the majority of this ruling has been stayed for a year. Read more about that here from Troutman Amin. ----------------- Introduction: A Regulatory Deadline You Can’t IgnoreOn April 11, 2025, the Federal Communications Commission

Carrier Tips

Porch Piracy Goes High-Tech: Telecom Industry Faces New Security Challenges

A Sophisticated Crime Ring Exploits Telecom Logistics A customer eagerly refreshes their FedEx tracking page, waiting for their brand-new iPhone to arrive. The estimated delivery time approaches, but the package never shows up. Instead, it has already been intercepted by a

TCPA

Navigating the Surge in TCPA Class Actions: Implications for Telecom Providers

In December 2024, 85.3% of all Telephone Consumer Protection Act (TCPA) filings were class actions—a record-breaking statistic. The previous month, November 2024, saw an even higher percentage, with 95.5% of TCPA filings being class actions. Overall, 2024 experienced a 67%

Uncategorized

Salt Typhoon’s Relentless Attacks on Telecom Networks: A Wake-Up Call for the Industry

The Rising Threat to Global Telecommunications Infrastructure Over the past few months, Salt Typhoon, a Chinese state-sponsored hacker group, has intensified its campaign against telecom networks worldwide, with an alarming number of successful intrusions. Between December and January, Salt Typhoon targeted over

General information

Bridging the Connectivity Divide: Eutelsat, MediaTek, and Airbus Trial 5G NTN Satellite Connectivity

Global Telecommunications For decades, seamless global connectivity has been the dream of telecom innovators, but significant challenges—such as geographical barriers, infrastructure limitations, and high costs—have hindered full-scale implementation. That vision is now one step closer to reality, thanks to the recent

General information, Regulators

Expanding Starlink’s Role in ‘Internet for All’: The Commerce Department’s Overhaul

A New Era for Rural Broadband Expansion The federal government is making a bold move to reshape its $42.5 billion Broadband Equity, Access, and Deployment (BEAD) Program. This transformation aims to eliminate technology biases, allowing satellite-based internet providers like Starlink to

Artificial intelligence (AI)

Generative AI Reshaping Telecommunications: Highlights from Mobile World Congress 2025

The AI Revolution in Telecom Takes Center Stage at MWC 2025 As telecom executives, industry leaders, and tech innovators gathered at Mobile World Congress (MWC) 2025 in Barcelona, one thing was abundantly clear—generative AI is no longer a futuristic concept; it

General information, Service News

Network Services: Elastic, Scalable Business Voice Services

Seamless, reliable, and secure connectivity is the backbone of modern business communications. Yet, many companies struggle with inconsistent call quality, network inefficiencies, and security vulnerabilities. Pure CallerID is proud to announce general availability for its Network Services, built to solve

General information, Service News

Engage SMS: The Future of Business Messaging Has Arrived

In today's digital landscape, effective customer engagement is paramount for businesses aiming to build lasting relationships and drive growth. Traditional communication channels often fall short in delivering the immediacy and personalization that modern consumers expect. Recognizing this gap, Pure CallerID

FCC

Cybersecurity in the Crosshairs: FCC Mandates Telecom Network Security Post-Salt Typhoon Hack

A Wake-Up Call for the Telecommunications Industry When Salt Typhoon, a China-linked cyber espionage group, infiltrated nine major U.S. telecommunications carriers, the impact was staggering. From compromising wiretapping platforms to accessing sensitive government communications, this breach underscored vulnerabilities that could no

FCC

Protecting Connectivity: FCC's Role During LA Wildfires

When flames crept perilously close to Mount Wilson Observatory, threatening not only itshistoric structures but also vital telecommunications infrastructure, it became evident that theLos Angeles wildfires were more than a natural disaster—they were a stress test for the region'scommunications network.

Artificial intelligence (AI), Uncategorized

AI Transforming Telecom: A Comprehensive Guide

Unleashing AI’s Potential in Telecommunications From optimizing network infrastructure to reshaping customer experiences, AI is revolutionizing how service providers operate and deliver value. This transformative force is reshaping the telecommunications stack—from Telco Cloud solutions to APIs—bringing unprecedented efficiency and innovation. The Role

Artificial intelligence (AI)

Apple's AI News Alerts Highlight Challenges in Telecommunications

The AI Conundrum: Apple's Growing Pains in News Summarization Apple Intelligence, the tech giant’s AI-powered notification summarization tool, has generated significant headlines—for the wrong reasons. Recently, the feature inaccurately summarized BBC and other news alerts, spreading misinformation. Errors like claiming Rafael

General information

Huawei and the New Trade Order: What Lies Ahead for Telecom?

Huawei: Resilient in the Face of Global Sanctions In May 2019, Huawei became the focal point of a geopolitical clash when the U.S. government imposed strict sanctions, citing national security concerns. The move was expected to cripple the telecommunications giant. Yet,

General information

Italy and SpaceX: A €1.5 Billion Secure Telecom Deal

Introduction: A New Era of Secure Communication The Italian government is advancing negotiations with SpaceX for a €1.5 billion telecommunications contract, aiming to secure government and military communication systems. This deal signifies a strategic alignment with SpaceX's Starlink technology, leveraging its

FCC

FCC 2024: Paving the Way for Telecom Innovation

The Federal Communications Commission (FCC) in 2024 played a pivotal role in transforming the telecommunications industry, underlining its commitment to accessibility, security, and innovation. As FCC Chairwoman Jessica Rosenworcel marked her final year in service, the agency’s work exemplified how

FCC

Robocall Compliance Crackdown: Over 2,400 Providers at Risk

Robocalls and the FCC's Tough Stance: What’s Happening? You answer your phone and hear the dreaded sound of an automated voice pitching an improbable loan. It’s not just a nuisance—it’s a reminder of the persistent issue of robocalls that plague consumers

Artificial intelligence (AI)

Open RAN Faces 2024 Challenges: What's Next for Telco?

The Rollercoaster of Open RAN in 2024 You’re in a boardroom discussing the next leap in telecommunications technology. Just a few years ago, Open Radio Access Network (Open RAN) seemed poised to redefine the industry with its promise of vendor-neutral, flexible,

Carrier Tips

Evolution of Cyber Espionage: Nearest Neighbor Wi-Fi Hacks

The Evolution of Cyber Threats: A New Era of Wi-Fi Hacking You’re sitting in your office, feeling secure within a network fortified by firewalls, VPNs, and advanced encryption. Across the street, unnoticed, a compromised laptop becomes the launchpad for a sophisticated

Artificial intelligence (AI), Carrier Tips

The Broadcom-VMware Shift: Why SMBs and Edge Enterprises Are Turning to Hyperconverged Infrastructure

The telecommunications industry is no stranger to seismic shifts in technology and strategy. But Broadcom’s acquisition of VMware and the subsequent transition to a subscription-based model has sent ripples across IT ecosystems, leaving small-to-medium businesses (SMBs) and enterprise edge users

Compliance

Colorado's New Holiday Pay Rules Could Negatively Impact Businesses

The Impact of Colorado’s Holiday Pay Mandate on the Telecommunications Industry When the Colorado Supreme Court ruled that holiday incentive pay must be included in the calculation of the “regular rate of pay” for overtime, it sent ripples across industries. For

Artificial intelligence (AI), Carrier Tips

How Elontown Challenges and Redefines Teleco Innovation

Elontown: A New Frontier for Telecommunications You step onto Bastrop’s Main Street and catch sight of a Tesla Cybertruck, sleek against the backdrop of Old Texas storefronts. Just minutes away, SpaceX’s Starlink facility hums with activity, assembling satellites that promise global

Carrier Tips

iPhone 17 Pro Or 17 Air? Key Trade-Offs For New Users

Pro or Air? The iPhone 17’s Tough Choice You’re holding your brand-new iPhone 17 Air, marveling at its ultra-thin design. But as you begin to use it, questions arise. Is the single camera enough? Will its smaller battery last through your

Carrier Tips

New Restore Credentials: Game Changer For Android App Users

Effortless Logins, Elevated Expectations Switching to a new Android phone has always meant more than unboxing—it’s about rediscovering your apps, one login at a time. With Android's upcoming Restore Credentials feature, that frustration is set to vanish. The new tool automates

Carrier Tips

How AT&T’s Turbo Indicator Redefines Telecom Experiences

When Transparency Meets Technology You glance at your iPhone and notice a new label: "Turbo" displayed in your status bar alongside the AT&T logo. For subscribers of AT&T’s premium Turbo service, this new indicator isn’t just a label—it’s a gateway to

Carrier Tips, Compliance

Palo Alto Firewall Breaches and Their Impact on Telecommunications

When Firewalls Fall: The Fallout of Zero-Day Exploits Hackers exploited two zero-day vulnerabilities in Palo Alto Networks’ firewalls, affecting thousands of devices globally. For organizations relying on these systems as digital gatekeepers, the breach wasn’t just a security failure—it was an

Robocall Compliance Crackdown: Over 2,400 Providers at Risk

The FCC’s removal of over 2,400 non-compliant providers from the Robocall Mitigation Database could reshape…

Artificial intelligence (AI)

January 3, 2025

Open RAN Faces 2024 Challenges: What’s Next for Telco?

Open RAN technology’s growth slows in 2024, raising questions about its future and creating both…

Carrier Tips

January 3, 2025

Evolution of Cyber Espionage: Nearest Neighbor Wi-Fi Hacks

Russia’s APT28 redefines cyber espionage with “Nearest Neighbor” Wi-Fi hacking, exploiting proximity for network breaches.…

Artificial intelligence (AI)
Carrier Tips

December 27, 2024

The Broadcom-VMware Shift: Why SMBs and Edge Enterprises Are Turning to Hyperconverged Infrastructure

Broadcom’s VMware acquisition disrupts the IT landscape, pushing SMBs and edge enterprises to cost-effective, scalable…

Compliance

December 26, 2024

Colorado’s New Holiday Pay Rules Could Negatively Impact Businesses

CO Supreme Court’s holiday pay ruling reshapes wage policies, impacting compliance, morale, and costs in…

Why Pure CallerID?

Pure CallerID was purpose built by experienced industry executives, on both the operations and supplier side, to solve for significant gaps in market needed by organizations who are actively engaged in CX operations. Through automation, native connectivity, and a continuously improving service suite, Pure CallerID is engineered for delivering enhanced contactability to enterprises of all size and purpose.

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Most Read

Robocall Compliance Crackdown: Over 2,400 Providers at Risk

Open RAN Faces 2024 Challenges: What’s Next for Telco?

Evolution of Cyber Espionage: Nearest Neighbor Wi-Fi Hacks

The Broadcom-VMware Shift: Why SMBs and Edge Enterprises Are Turning to Hyperconverged Infrastructure

Colorado’s New Holiday Pay Rules Could Negatively Impact Businesses

More Articles

Student Loan Servicing Failures: Lessons for the Telecom Industry

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Ransomware Fallout: Change Healthcare’s Attack and Its Ripple Effect on Telecommunications

FCC’s STIR/SHAKEN Update: Redefining Telecom Security

How Finastra’s Data Breach Impacts Telecom Providers

T-Mobile’s New iPhone Feature: What It Means for Telecom

Understanding Spam Tagging

Google’s RCS: Transforming Messaging in Telecom

Why Pure CallerID?