Newsroom: Industry Insights and News About Pure CallerID

Press Release

Tom Van Horn Joins Pure CallerID Advisory Board, Expanding Global CX and Enterprise Strategy Expertise

Bringing four decades of enterprise sales leadership, CX transformation, and global go-to-market strategy to support Pure CallerID’s continued growth SHERIDAN, Wyo., June 12, 2025 - Pure CallerID, the leader in real-time compliance and revenue acceleration for outbound CX engagement, announced today the

John Henson join Pure CallerID advisory board

Press Release

John Henson Joins Pure CallerID Advisory Board, Bringing Executive GC Experience to Accelerate Responsible Growth

Former LendingTree and ConsumerAffairs legal leader deepens Pure CallerID's compliance strategy and enterprise risk bench. SHERIDAN, Wyo., June 4, 2025 (Newswire.com) - Pure CallerID, the B2B SaaS leader in real-time compliance, trusted engagement, and demand generation, today announced the appointment of John Henson to

Artificial intelligence (AI), Carrier Tips

SoftBank’s Large Telecom Model Ushers in a New AI Era for Telcos

The Day AI Became a Telecom Specialist The alarms flash red across the network operation center. A base station serving a downtown district is congested again. But before a human can escalate, an AI suggests three corrective actions—each backed by historical

Uncategorized

April 2025 Compliance Update: Volumes Down, YTD Trends Up

Monthly Volumes Decline, But Long-Term Trends Remain Elevated April 2025 marked a notable shift compared to March’s litigation surge. For the first time in several months, all major complaint categories saw a month-over-month decline: TCPA: -2.9% FDCPA: -17.5% FCRA: -5.6% CFPB complaints: -2.1% However, these short-term

Press Release

Mike Frost Joins Pure CallerID Advisory Board, Strengthening Compliance and Industry Insight

Pure CallerID expands its Advisory Board with industry veteran Mike Frost, adding regulatory depth to support ongoing innovation and growth. SHERIDAN, Wyo., May 29, 2025 (Newswire.com) - Pure CallerID, a leading B2B SaaS provider of real-time compliance and demand generation solutions, today

Carrier Tips

AT&T’s Fibre Expansion Play: Why Lumen’s Assets Matter

AT&T’s Fibre Gambit: Betting Big on the Future of Broadband You’re the regional CTO at a Tier 1 carrier, staring at a service coverage heatmap riddled with gaps. Just as your team finishes another round of edge expansion forecasts, news breaks:

Carrier Tips

When Copper Fails: Newark’s Wake-Up Call for Telco Infrastructure

At 3:55 a.m. on May 9, air traffic controllers at Philadelphia’s TRACON facility lost radar and radio contact with aircraft inbound to Newark Liberty International Airport. For 90 seconds, one of the busiest airspaces in the U.S. went dark. The

large call center – courtesy of the business journal online

FDCPA, Regulation F

Student Loan Collections Resume May 5, 2025

As of May 5, 2025, the U.S. Department of Education will restart collections on defaulted federal student loans, marking the end of a payment pause that began in March 2020 due to the COVID-19 pandemic. This shift is set to

Carrier Tips

Telecom Lawsuits Show Wild Swings in February 2025

You pick up your phone and there's another message — a "final notice" about a bill you don't owe. Frustrated, you lodge a complaint, not expecting much. But multiply your single complaint by thousands, and suddenly, February 2025 paints a

Carrier Tips

2025 Telecom Fraud Report: Smarter Threats, Smarter Defenses

Tackling fraud is an immensely complex challenge — and while customers demand more streamlined experiences, fraudsters are constantly probing for vulnerabilities. Nearly all telecom providers have invested in fraud prevention solutions, yet losses continue to mount. According to the 2025 Telecommunications

Carrier Tips

Identity Verification Driving Telecom’s Growth

User identity in telecom is no longer a back-office checkbox—it’s a front-line driver of growth, compliance, and trust. As global regulations evolve and fraud threats multiply, telecom service providers (TSPs) are under pressure to reimagine how they verify, manage, and

Uncategorized

SignalWire Launches First Fully Integrated AI Voice Stack

A customer dials in to resolve a billing issue. Instead of navigating a maze of IVR prompts or being put on hold, they're greeted by an AI voice assistant that responds instantly, understands their concern, and provides a personalized solution—all

Compliance, FCC

The Future of Federal Telecom Subsidies: A TSP Industry Turning Point

The Future of Federal Telecommunications Subsidies: Navigating Legal Challenges and Ensuring Nationwide Connectivity You’re sitting across from a small-town mayor, deep in the heart of rural America. His town relies heavily on federal telecom subsidies to stay digitally connected—schools, hospitals, and

E._Barrett_Prettyman_Courthouse_from_NGA_East_Building

Compliance, TCPA

April 11, 2025: The Latest TCPA Rule And The Fallout From Unclear Opt-Outs

UPDATED APRIL 7, 2025: And just like that, the majority of this ruling has been stayed for a year. Read more about that here from Troutman Amin. ----------------- Introduction: A Regulatory Deadline You Can’t IgnoreOn April 11, 2025, the Federal Communications Commission

Carrier Tips

Porch Piracy Goes High-Tech: Telecom Industry Faces New Security Challenges

A Sophisticated Crime Ring Exploits Telecom Logistics A customer eagerly refreshes their FedEx tracking page, waiting for their brand-new iPhone to arrive. The estimated delivery time approaches, but the package never shows up. Instead, it has already been intercepted by a

TCPA

Navigating the Surge in TCPA Class Actions: Implications for Telecom Providers

In December 2024, 85.3% of all Telephone Consumer Protection Act (TCPA) filings were class actions—a record-breaking statistic. The previous month, November 2024, saw an even higher percentage, with 95.5% of TCPA filings being class actions. Overall, 2024 experienced a 67%

Uncategorized

Salt Typhoon’s Relentless Attacks on Telecom Networks: A Wake-Up Call for the Industry

The Rising Threat to Global Telecommunications Infrastructure Over the past few months, Salt Typhoon, a Chinese state-sponsored hacker group, has intensified its campaign against telecom networks worldwide, with an alarming number of successful intrusions. Between December and January, Salt Typhoon targeted over

General information

Bridging the Connectivity Divide: Eutelsat, MediaTek, and Airbus Trial 5G NTN Satellite Connectivity

Global Telecommunications For decades, seamless global connectivity has been the dream of telecom innovators, but significant challenges—such as geographical barriers, infrastructure limitations, and high costs—have hindered full-scale implementation. That vision is now one step closer to reality, thanks to the recent

General information, Regulators

Expanding Starlink’s Role in ‘Internet for All’: The Commerce Department’s Overhaul

A New Era for Rural Broadband Expansion The federal government is making a bold move to reshape its $42.5 billion Broadband Equity, Access, and Deployment (BEAD) Program. This transformation aims to eliminate technology biases, allowing satellite-based internet providers like Starlink to

Artificial intelligence (AI)

Generative AI Reshaping Telecommunications: Highlights from Mobile World Congress 2025

The AI Revolution in Telecom Takes Center Stage at MWC 2025 As telecom executives, industry leaders, and tech innovators gathered at Mobile World Congress (MWC) 2025 in Barcelona, one thing was abundantly clear—generative AI is no longer a futuristic concept; it

General information, Service News

Network Services: Elastic, Scalable Business Voice Services

Seamless, reliable, and secure connectivity is the backbone of modern business communications. Yet, many companies struggle with inconsistent call quality, network inefficiencies, and security vulnerabilities. Pure CallerID is proud to announce general availability for its Network Services, built to solve

General information, Service News

Engage SMS: The Future of Business Messaging Has Arrived

In today's digital landscape, effective customer engagement is paramount for businesses aiming to build lasting relationships and drive growth. Traditional communication channels often fall short in delivering the immediacy and personalization that modern consumers expect. Recognizing this gap, Pure CallerID

FCC

Cybersecurity in the Crosshairs: FCC Mandates Telecom Network Security Post-Salt Typhoon Hack

A Wake-Up Call for the Telecommunications Industry When Salt Typhoon, a China-linked cyber espionage group, infiltrated nine major U.S. telecommunications carriers, the impact was staggering. From compromising wiretapping platforms to accessing sensitive government communications, this breach underscored vulnerabilities that could no

FCC

Protecting Connectivity: FCC's Role During LA Wildfires

When flames crept perilously close to Mount Wilson Observatory, threatening not only itshistoric structures but also vital telecommunications infrastructure, it became evident that theLos Angeles wildfires were more than a natural disaster—they were a stress test for the region'scommunications network.

Artificial intelligence (AI), Uncategorized

AI Transforming Telecom: A Comprehensive Guide

Unleashing AI’s Potential in Telecommunications From optimizing network infrastructure to reshaping customer experiences, AI is revolutionizing how service providers operate and deliver value. This transformative force is reshaping the telecommunications stack—from Telco Cloud solutions to APIs—bringing unprecedented efficiency and innovation. The Role

Artificial intelligence (AI)

Apple's AI News Alerts Highlight Challenges in Telecommunications

The AI Conundrum: Apple's Growing Pains in News Summarization Apple Intelligence, the tech giant’s AI-powered notification summarization tool, has generated significant headlines—for the wrong reasons. Recently, the feature inaccurately summarized BBC and other news alerts, spreading misinformation. Errors like claiming Rafael

General information

Huawei and the New Trade Order: What Lies Ahead for Telecom?

Huawei: Resilient in the Face of Global Sanctions In May 2019, Huawei became the focal point of a geopolitical clash when the U.S. government imposed strict sanctions, citing national security concerns. The move was expected to cripple the telecommunications giant. Yet,

General information

Italy and SpaceX: A €1.5 Billion Secure Telecom Deal

Introduction: A New Era of Secure Communication The Italian government is advancing negotiations with SpaceX for a €1.5 billion telecommunications contract, aiming to secure government and military communication systems. This deal signifies a strategic alignment with SpaceX's Starlink technology, leveraging its

FCC

FCC 2024: Paving the Way for Telecom Innovation

The Federal Communications Commission (FCC) in 2024 played a pivotal role in transforming the telecommunications industry, underlining its commitment to accessibility, security, and innovation. As FCC Chairwoman Jessica Rosenworcel marked her final year in service, the agency’s work exemplified how

FCC

Robocall Compliance Crackdown: Over 2,400 Providers at Risk

Robocalls and the FCC's Tough Stance: What’s Happening? You answer your phone and hear the dreaded sound of an automated voice pitching an improbable loan. It’s not just a nuisance—it’s a reminder of the persistent issue of robocalls that plague consumers

The President Elect Trump Administration’s Telecom Policy: Navigating Change in 2025

Discover how Mr. President Elect Trump administration’s policies could reshape the telecom industry, impacting regulations,…

TCPA

November 15, 2024

The John Thune Effect: How New Leadership Shapes Telecom’s Future

With John Thune as Senate Majority Leader, telecom faces potential shifts in spectrum policy, broadband…

General information

November 1, 2024

Pure CallerID is Excited to Announce Shawn Hines as VP of National Sales

Pure CallerID announces Shawn Hines as its new leader, strengthening its global CX, compliance, and…

Compliance
FCC
FTC
Regulators
TCPA

October 22, 2024

Understanding and Preparing for the New TCPA Changes

Troutman Amin’s latest webinar on the FCC Rule changes set for January 2025 is a…

Compliance
TCPA

September 4, 2024

Protect Your Brand from Class Action Lawsuits

Learn how to avoid TCPA compliance pitfalls and protect your brand from costly class action…

Why Pure CallerID?

Pure CallerID was purpose built by experienced industry executives, on both the operations and supplier side, to solve for significant gaps in market needed by organizations who are actively engaged in CX operations. Through automation, native connectivity, and a continuously improving service suite, Pure CallerID is engineered for delivering enhanced contactability to enterprises of all size and purpose.

Learn More

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(844) PURECID

Most Read

The President Elect Trump Administration’s Telecom Policy: Navigating Change in 2025

The John Thune Effect: How New Leadership Shapes Telecom’s Future

Pure CallerID is Excited to Announce Shawn Hines as VP of National Sales

Understanding and Preparing for the New TCPA Changes

Protect Your Brand from Class Action Lawsuits

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Why Pure CallerID?