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Welcome to the newsroom, where we  share recent news, press releases, and explore the fascinating world of outbound CX! We delve into the realm of caller identification technology, STIR/SHAKEN, the NANPA, regulatory and compliance issues, and general outbound engagement conversations.
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  • CFPB
November 20, 2024

Student Loan Servicing Challenges and Lessons for the Telecom Industry

Discover how systemic failures in student loan servicing provide critical lessons for telecom companies on…

  • Artificial intelligence (AI)
  • DNC
  • Independent DNC Lists (State Specific)
November 19, 2024

How Tennessee’s DNC List Impacts Telco Operations and CX Engagement

Discover how Tennessee’s DNC List influences telecom compliance, customer engagement strategies, and the future role…

  • FCC
November 15, 2024

Navigating the FCC’s One-to-One Consent Rules

A Wake-Up Call for Telecom: Lessons from a Data Breach (H2) In January 2023, a…

  • Carrier Tips
November 15, 2024

Leveraging Cloud Capacity: The Untapped Potential in Telecom’s Cloud Investment

Telecoms are only using half of their cloud capacity while spending surges to support AI.…

  • Regulators
November 15, 2024

The President Elect Trump Administration’s Telecom Policy: Navigating Change in 2025

Discover how Mr. President Elect Trump administration’s policies could reshape the telecom industry, impacting regulations,…

Industry Insights

More Engagement Posts

The John Thune Effect: How New Leadership Shapes Telecom’s Future

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Pure CallerID is Excited to Announce Shawn Hines as VP of National Sales

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Don't try to hide from the upcoming TCPA changes

Understanding and Preparing for the New TCPA Changes

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Protect Your Brand from Class Action Lawsuits

Protect Your Brand from Class Action Lawsuits

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Lessons from the QuoteWizard TCPA Debacle

Lessons from the QuoteWizard TCPA Debacle

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How The Future Of Lead Gen Is Being Shaped By Changes To TCPA Compliance

How The Future Of Lead Gen Is Being Shaped By Changes To TCPA Compliance

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AI, Outbound Dialing, and New FCC Regulations

AI, Outbound Dialing, and New FCC Regulations

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New TCPA Definitions Impact Outbound Call Strategies

New TCPA Definitions Impact Outbound Call Strategies

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TCPA Litigation Surges as Class Actions Dominate March 2024 Filings, Highlighting Increased Liability Risks

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Understanding CMS’s 2025 Major Medicare Compliance Changes

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The FCC’s New Crackdown: A Tidal Wave of Challenges for Businesses and Lead Generation

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Outbound Engagement and the Electoral Tides: Navigating the 2024 Election Cycle’s Impact on Business Communication

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AI: The Cornerstone of Modern Customer Experience?

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Navigating the Complexities of Senate Bill S.3324: A Call for Balanced Legislation

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Understanding the Proposed FCC Rule Changes from November 22, 2023: Combatting Illegal Text Messages and Call Impacts

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What is the total damage from SPAM tagging & data impurities to your operation?

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How DataBoost Fundamentally Changed the Game for One of Our Clients

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Weekend Contact Rates and Historical Wins/Losses: Unraveling the Outbound CX Puzzle

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