Newsroom: Industry Insights and News About Pure CallerID

Carrier Tips

When Copper Fails: Newark’s Wake-Up Call for Telco Infrastructure

At 3:55 a.m. on May 9, air traffic controllers at Philadelphia’s TRACON facility lost radar and radio contact with aircraft inbound to Newark Liberty International Airport. For 90 seconds, one of the busiest airspaces in the U.S. went dark. The

large call center – courtesy of the business journal online

FDCPA, Regulation F

Student Loan Collections Resume May 5, 2025

As of May 5, 2025, the U.S. Department of Education will restart collections on defaulted federal student loans, marking the end of a payment pause that began in March 2020 due to the COVID-19 pandemic. This shift is set to

Carrier Tips

Telecom Lawsuits Show Wild Swings in February 2025

You pick up your phone and there's another message — a "final notice" about a bill you don't owe. Frustrated, you lodge a complaint, not expecting much. But multiply your single complaint by thousands, and suddenly, February 2025 paints a

Carrier Tips

2025 Telecom Fraud Report: Smarter Threats, Smarter Defenses

Tackling fraud is an immensely complex challenge — and while customers demand more streamlined experiences, fraudsters are constantly probing for vulnerabilities. Nearly all telecom providers have invested in fraud prevention solutions, yet losses continue to mount. According to the 2025 Telecommunications

Carrier Tips

Identity Verification Driving Telecom’s Growth

User identity in telecom is no longer a back-office checkbox—it’s a front-line driver of growth, compliance, and trust. As global regulations evolve and fraud threats multiply, telecom service providers (TSPs) are under pressure to reimagine how they verify, manage, and

Uncategorized

SignalWire Launches First Fully Integrated AI Voice Stack

A customer dials in to resolve a billing issue. Instead of navigating a maze of IVR prompts or being put on hold, they're greeted by an AI voice assistant that responds instantly, understands their concern, and provides a personalized solution—all

Compliance, FCC

The Future of Federal Telecom Subsidies: A TSP Industry Turning Point

The Future of Federal Telecommunications Subsidies: Navigating Legal Challenges and Ensuring Nationwide Connectivity You’re sitting across from a small-town mayor, deep in the heart of rural America. His town relies heavily on federal telecom subsidies to stay digitally connected—schools, hospitals, and

E._Barrett_Prettyman_Courthouse_from_NGA_East_Building

Compliance, TCPA

April 11, 2025: The Latest TCPA Rule And The Fallout From Unclear Opt-Outs

UPDATED APRIL 7, 2025: And just like that, the majority of this ruling has been stayed for a year. Read more about that here from Troutman Amin. ----------------- Introduction: A Regulatory Deadline You Can’t IgnoreOn April 11, 2025, the Federal Communications Commission

Carrier Tips

Porch Piracy Goes High-Tech: Telecom Industry Faces New Security Challenges

A Sophisticated Crime Ring Exploits Telecom Logistics A customer eagerly refreshes their FedEx tracking page, waiting for their brand-new iPhone to arrive. The estimated delivery time approaches, but the package never shows up. Instead, it has already been intercepted by a

TCPA

Navigating the Surge in TCPA Class Actions: Implications for Telecom Providers

In December 2024, 85.3% of all Telephone Consumer Protection Act (TCPA) filings were class actions—a record-breaking statistic. The previous month, November 2024, saw an even higher percentage, with 95.5% of TCPA filings being class actions. Overall, 2024 experienced a 67%

Uncategorized

Salt Typhoon’s Relentless Attacks on Telecom Networks: A Wake-Up Call for the Industry

The Rising Threat to Global Telecommunications Infrastructure Over the past few months, Salt Typhoon, a Chinese state-sponsored hacker group, has intensified its campaign against telecom networks worldwide, with an alarming number of successful intrusions. Between December and January, Salt Typhoon targeted over

General information

Bridging the Connectivity Divide: Eutelsat, MediaTek, and Airbus Trial 5G NTN Satellite Connectivity

Global Telecommunications For decades, seamless global connectivity has been the dream of telecom innovators, but significant challenges—such as geographical barriers, infrastructure limitations, and high costs—have hindered full-scale implementation. That vision is now one step closer to reality, thanks to the recent

General information, Regulators

Expanding Starlink’s Role in ‘Internet for All’: The Commerce Department’s Overhaul

A New Era for Rural Broadband Expansion The federal government is making a bold move to reshape its $42.5 billion Broadband Equity, Access, and Deployment (BEAD) Program. This transformation aims to eliminate technology biases, allowing satellite-based internet providers like Starlink to

Artificial intelligence (AI)

Generative AI Reshaping Telecommunications: Highlights from Mobile World Congress 2025

The AI Revolution in Telecom Takes Center Stage at MWC 2025 As telecom executives, industry leaders, and tech innovators gathered at Mobile World Congress (MWC) 2025 in Barcelona, one thing was abundantly clear—generative AI is no longer a futuristic concept; it

General information, Service News

Network Services: Elastic, Scalable Business Voice Services

Seamless, reliable, and secure connectivity is the backbone of modern business communications. Yet, many companies struggle with inconsistent call quality, network inefficiencies, and security vulnerabilities. Pure CallerID is proud to announce general availability for its Network Services, built to solve

General information, Service News

Engage SMS: The Future of Business Messaging Has Arrived

In today's digital landscape, effective customer engagement is paramount for businesses aiming to build lasting relationships and drive growth. Traditional communication channels often fall short in delivering the immediacy and personalization that modern consumers expect. Recognizing this gap, Pure CallerID

FCC

Cybersecurity in the Crosshairs: FCC Mandates Telecom Network Security Post-Salt Typhoon Hack

A Wake-Up Call for the Telecommunications Industry When Salt Typhoon, a China-linked cyber espionage group, infiltrated nine major U.S. telecommunications carriers, the impact was staggering. From compromising wiretapping platforms to accessing sensitive government communications, this breach underscored vulnerabilities that could no

FCC

Protecting Connectivity: FCC's Role During LA Wildfires

When flames crept perilously close to Mount Wilson Observatory, threatening not only itshistoric structures but also vital telecommunications infrastructure, it became evident that theLos Angeles wildfires were more than a natural disaster—they were a stress test for the region'scommunications network.

Artificial intelligence (AI), Uncategorized

AI Transforming Telecom: A Comprehensive Guide

Unleashing AI’s Potential in Telecommunications From optimizing network infrastructure to reshaping customer experiences, AI is revolutionizing how service providers operate and deliver value. This transformative force is reshaping the telecommunications stack—from Telco Cloud solutions to APIs—bringing unprecedented efficiency and innovation. The Role

Artificial intelligence (AI)

Apple's AI News Alerts Highlight Challenges in Telecommunications

The AI Conundrum: Apple's Growing Pains in News Summarization Apple Intelligence, the tech giant’s AI-powered notification summarization tool, has generated significant headlines—for the wrong reasons. Recently, the feature inaccurately summarized BBC and other news alerts, spreading misinformation. Errors like claiming Rafael

General information

Huawei and the New Trade Order: What Lies Ahead for Telecom?

Huawei: Resilient in the Face of Global Sanctions In May 2019, Huawei became the focal point of a geopolitical clash when the U.S. government imposed strict sanctions, citing national security concerns. The move was expected to cripple the telecommunications giant. Yet,

General information

Italy and SpaceX: A €1.5 Billion Secure Telecom Deal

Introduction: A New Era of Secure Communication The Italian government is advancing negotiations with SpaceX for a €1.5 billion telecommunications contract, aiming to secure government and military communication systems. This deal signifies a strategic alignment with SpaceX's Starlink technology, leveraging its

FCC

FCC 2024: Paving the Way for Telecom Innovation

The Federal Communications Commission (FCC) in 2024 played a pivotal role in transforming the telecommunications industry, underlining its commitment to accessibility, security, and innovation. As FCC Chairwoman Jessica Rosenworcel marked her final year in service, the agency’s work exemplified how

FCC

Robocall Compliance Crackdown: Over 2,400 Providers at Risk

Robocalls and the FCC's Tough Stance: What’s Happening? You answer your phone and hear the dreaded sound of an automated voice pitching an improbable loan. It’s not just a nuisance—it’s a reminder of the persistent issue of robocalls that plague consumers

Artificial intelligence (AI)

Open RAN Faces 2024 Challenges: What's Next for Telco?

The Rollercoaster of Open RAN in 2024 You’re in a boardroom discussing the next leap in telecommunications technology. Just a few years ago, Open Radio Access Network (Open RAN) seemed poised to redefine the industry with its promise of vendor-neutral, flexible,

Carrier Tips

Evolution of Cyber Espionage: Nearest Neighbor Wi-Fi Hacks

The Evolution of Cyber Threats: A New Era of Wi-Fi Hacking You’re sitting in your office, feeling secure within a network fortified by firewalls, VPNs, and advanced encryption. Across the street, unnoticed, a compromised laptop becomes the launchpad for a sophisticated

Artificial intelligence (AI), Carrier Tips

The Broadcom-VMware Shift: Why SMBs and Edge Enterprises Are Turning to Hyperconverged Infrastructure

The telecommunications industry is no stranger to seismic shifts in technology and strategy. But Broadcom’s acquisition of VMware and the subsequent transition to a subscription-based model has sent ripples across IT ecosystems, leaving small-to-medium businesses (SMBs) and enterprise edge users

Compliance

Colorado's New Holiday Pay Rules Could Negatively Impact Businesses

The Impact of Colorado’s Holiday Pay Mandate on the Telecommunications Industry When the Colorado Supreme Court ruled that holiday incentive pay must be included in the calculation of the “regular rate of pay” for overtime, it sent ripples across industries. For

Artificial intelligence (AI), Carrier Tips

How Elontown Challenges and Redefines Teleco Innovation

Elontown: A New Frontier for Telecommunications You step onto Bastrop’s Main Street and catch sight of a Tesla Cybertruck, sleek against the backdrop of Old Texas storefronts. Just minutes away, SpaceX’s Starlink facility hums with activity, assembling satellites that promise global

Carrier Tips

iPhone 17 Pro Or 17 Air? Key Trade-Offs For New Users

Pro or Air? The iPhone 17’s Tough Choice You’re holding your brand-new iPhone 17 Air, marveling at its ultra-thin design. But as you begin to use it, questions arise. Is the single camera enough? Will its smaller battery last through your

When Copper Fails: Newark’s Wake-Up Call for Telco Infrastructure

A 90-second blackout at Newark Airport triggered hundreds of delays—exposing the urgent need for telco…

FDCPA
Regulation F

May 5, 2025

Student Loan Collections Resume May 5, 2025

Dept. of Ed. resumes defaulted student loan collections, paused since 2020, May 5,2025. ARM industry…

Carrier Tips

May 2, 2025

Telecom Lawsuits Show Wild Swings in February 2025

February 2025 brought surprising shifts in telecom lawsuits and consumer complaints, with TCPA class actions…

Carrier Tips

April 25, 2025

2025 Telecom Fraud Report: Smarter Threats, Smarter Defenses

Explore how 2025’s telecom fraud environment is reshaping CX, compliance, and AI defenses. Stay ahead…

Carrier Tips

April 18, 2025

Identity Verification Driving Telecom’s Growth

Telcos are redefining identity verification—from a compliance checkbox to a catalyst for customer growth, fraud…

Why Pure CallerID?

Pure CallerID was purpose built by experienced industry executives, on both the operations and supplier side, to solve for significant gaps in market needed by organizations who are actively engaged in CX operations. Through automation, native connectivity, and a continuously improving service suite, Pure CallerID is engineered for delivering enhanced contactability to enterprises of all size and purpose.

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Most Read

When Copper Fails: Newark’s Wake-Up Call for Telco Infrastructure

Student Loan Collections Resume May 5, 2025

Telecom Lawsuits Show Wild Swings in February 2025

2025 Telecom Fraud Report: Smarter Threats, Smarter Defenses

Identity Verification Driving Telecom’s Growth

More Articles

When Copper Fails: Newark’s Wake-Up Call for Telco Infrastructure

Student Loan Collections Resume May 5, 2025

Telecom Lawsuits Show Wild Swings in February 2025

2025 Telecom Fraud Report: Smarter Threats, Smarter Defenses

Identity Verification Driving Telecom’s Growth

SignalWire Launches First Fully Integrated AI Voice Stack

The Future of Federal Telecom Subsidies: A TSP Industry Turning Point

April 11, 2025: The Latest TCPA Rule And The Fallout From Unclear Opt-Outs

Why Pure CallerID?