Monthly Volumes Decline, But Long-Term Trends Remain Elevated
April 2025 marked a notable shift compared to March’s litigation surge. For the first time in several months, all major complaint categories saw a month-over-month decline:
- TCPA: -2.9%
- FDCPA: -17.5%
- FCRA: -5.6%
- CFPB complaints: -2.1%
However, these short-term dips don’t tell the full story. The year-to-date numbers reveal significant upward momentum across most categories:
- TCPA: +44%
- FCRA: +10.2%
- CFPB complaints: +100.4%
- FDCPA: the only category down YTD, at -8%
This reflects continued consumer scrutiny, attorney activity, and class action momentum, particularly under TCPA.
TCPA Class Actions Remain Exceptionally High
Litigation activity in April involved 1,006 unique consumer plaintiffs, with a striking share of class actions under TCPA:
- TCPA: 235 cases, 184 class actions (78.3%)
- FDCPA: 335 cases, 19 class actions (5.7%)
- FCRA: 606 cases, 7 class actions (1.2%)
TCPA continues to be a magnet for class litigation, creating substantial risk for companies with even minor lapses in consent or call cadence management.
Repeat Litigants and Top Filers
Approximately 41% of plaintiffs in April had previously filed consumer statute lawsuits—an important metric for those monitoring litigious consumers. Top jurisdictions included:
- Florida Middle District (Tampa) – 60 lawsuits
- Georgia Northern District (Atlanta) – 59
- Illinois Northern District (Chicago) – 54
- California Central District (Los Angeles) – 47
As for legal representation, Gerald Donald Lane (Law Offices of Jibrael S. Hindi) once again topped the list, representing 46 consumers in April and 247 YTD.
CFPB Complaint Trends: Volume Up, Resolution Lagging
The Consumer Financial Protection Bureau recorded 20,915 complaints in April, with the bulk centered on:
- “Debt not owed” issues (9,462 complaints)
- Inadequate notifications
- False representations
- Threats of legal or credit damage
Geographically, Texas (4,184) led in complaint volume, followed by Florida (2,415), Georgia (1,630), and California (1,486). Only 0.1% of cases resulted in monetary relief, with the majority either still in progress or closed with explanation.
Key Takeaway: Stay Vigilant
While April’s lower numbers may look encouraging, the YTD trajectory underscores growing exposure across TCPA, FCRA, and CFPB enforcement landscapes. With nearly half of all plaintiffs being repeat filers and TCPA class actions continuing at historic highs, organizations should prioritize:
- Consent auditing and contact cadence reviews
- Proactive brand and number reputation management
- Automated compliance enforcement across voice and messaging channels
The risk isn’t going away, it’s just taking a breath.
Thanks to Jack Gordon and the team at WebRecon for continuing to provide timely insights into the ever-evolving world of consumer litigation and complaints. Their monthly reports remain a trusted resource for compliance, legal, and CX leaders navigating risk.
