What Working at Pure CallerID is Like
Let’s get this out of the way early: Pure CallerID is not a “clock in, wait for instructions, clock out” kind of company.
We’re a fast-moving, distributed team working in CX, messaging, telco, compliance, and customer operations… which means the work matters, details matter, and follow-through really matters. We’re not corporate, but we’re highly organized and incredibly efficient. We’re flexible, but we’re not chaotic. And while we like people with personality, we like accountability even more.
At Pure CallerID, our mission, vision, and values aren’t statements on a wall; they’re how we work. We are relentlessly customer-focused, and we believe growth should never come at the expense of care, accountability, or trust. Our customers are partners, not transactions, and whether we’re working with a Fortune 25 enterprise or a small, fast-growing business, we treat every account as if it were our own. We care deeply about setting clear expectations, delivering on them consistently, and earning trust over time through action, not promises.
Continuous improvement, proactive problem-solving, and staying ahead of what’s coming are part of our daily rhythm. We anticipate challenges, bring insight and solutions early, and help our customers stay ahead of their markets and competition. Our customers’ success is inseparable from our own, and the longevity and loyalty of our relationships matter more to us than short-term wins. If you join Pure CallerID, you’re joining a team that takes accountability seriously, values long-term impact, and proves what we stand for every day.
If you enjoy owning your work, figuring things out quickly, and actually finishing what you start, you’ll probably feel at home here.
Who Thrives Here
The people who do best at Pure CallerID tend to be:
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Self-managed: You don’t need someone checking in every hour. You know what needs to be done, you do it, and you speak up early if something’s blocked.
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Fast learners: CX, telco, operations, and compliance are deep, sometimes complicated, and always changing. You don’t need to know everything on day one, but you do need to pick things up fast and ask smart questions.
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Proactive problem-solvers: Pointing out an issue is step one… not the finish line. We value people who either propose a solution or help drive one, instead of dropping a problem and walking away.
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Relentlessly accountable: If a note needs to be recorded, it gets recorded. If a follow-up is required, it gets followed up… until it’s done. Things don’t “fall through the cracks” here because someone owns them.
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Comfortable with responsibility: You’ll have real accountability, real customers, and real expectations. That’s a feature, not a bug.
Time Off and Benefits
We believe people do their best work when they’re rested and supported.
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Unlimited PTO: take time when you need it, just plan it responsibly
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Medical benefits: because grown-up companies offer health coverage
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Competitive compensation based on role, experience, and impact
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The tools you need to do your job well (no duct tape required)
Culture
We’re collaborative, direct, and occasionally sarcastic. We move fast, expect accountability, and don’t sugarcoat problems. This is not a place where you can hide, coast, or wait for someone else to fix things.
At the same time:
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You’ll have real accountability
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Your work will matter
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You won’t be buried under corporate nonsense, endless approvals, or performative meetings
We’re not for everyone, and that’s the point.