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Google Messages’ New Original Quality Feature and Its Impact on Telecom
Google Messages’ “Original Quality” media-sharing feature improves RCS chats, transforming CX while demanding advanced telecom infrastructure and data management.Student Loan Servicing Failures: Lessons for the Telecom Industry
The CFPB’s report on student loan servicing failures reveals critical lessons for telecom providers, emphasizing CX, compliance, and future-proofing with…Debt Collection Lawsuits: Lessons for Telecom Compliance
A class action for FDCPA violations highlights risks for telecom providers handling customer data and engagement. Learn how to ensure…Ransomware Fallout: Change Healthcare’s Attack and Its Ripple Effect on Telecommunications
The largest healthcare data breach in U.S. history exposed the critical vulnerabilities in digital infrastructure, highlighting the urgent need for…FCC’s STIR/SHAKEN Update: Redefining Telecom Security
The FCC’s strengthened STIR/SHAKEN rules enhance caller ID security, setting new standards for telecom providers to combat robocalls and improve…How Finastra’s Data Breach Impacts Telecom Providers
The recent Finastra data breach affecting 45 top global banks raises critical cybersecurity challenges and opportunities for telecom providers to…T-Mobile’s New iPhone Feature: What It Means for Telecom
T-Mobile now displays plan names directly on iPhones, streamlining CX. How does this subtle update reshape telco engagement and operational…Understanding Spam Tagging
Explore how U.S. carriers label spam calls, using STIR/SHAKEN, analytics, and the role of CNAM in managing call reputation.
Why Pure CallerID?
Pure CallerID was purpose built by experienced industry executives, on both the operations and supplier side, to solve for significant gaps in market needed by organizations who are actively engaged in CX operations. Through automation, native connectivity, and a continuously improving service suite, Pure CallerID is engineered for delivering enhanced contactability to enterprises of all size and purpose.