Newsroom: Industry Insights and News About Pure CallerID

Carrier Tips

Porch Piracy Goes High-Tech: Telecom Industry Faces New Security Challenges

A Sophisticated Crime Ring Exploits Telecom Logistics A customer eagerly refreshes their FedEx tracking page, waiting for their brand-new iPhone to arrive. The estimated delivery time approaches, but the package never shows up. Instead, it has already been intercepted by a

TCPA

Navigating the Surge in TCPA Class Actions: Implications for Telecom Providers

In December 2024, 85.3% of all Telephone Consumer Protection Act (TCPA) filings were class actions—a record-breaking statistic. The previous month, November 2024, saw an even higher percentage, with 95.5% of TCPA filings being class actions. Overall, 2024 experienced a 67%

Uncategorized

Salt Typhoon’s Relentless Attacks on Telecom Networks: A Wake-Up Call for the Industry

The Rising Threat to Global Telecommunications Infrastructure Over the past few months, Salt Typhoon, a Chinese state-sponsored hacker group, has intensified its campaign against telecom networks worldwide, with an alarming number of successful intrusions. Between December and January, Salt Typhoon targeted over

General information

Bridging the Connectivity Divide: Eutelsat, MediaTek, and Airbus Trial 5G NTN Satellite Connectivity

Global Telecommunications For decades, seamless global connectivity has been the dream of telecom innovators, but significant challenges—such as geographical barriers, infrastructure limitations, and high costs—have hindered full-scale implementation. That vision is now one step closer to reality, thanks to the recent

General information, Regulators

Expanding Starlink’s Role in ‘Internet for All’: The Commerce Department’s Overhaul

A New Era for Rural Broadband Expansion The federal government is making a bold move to reshape its $42.5 billion Broadband Equity, Access, and Deployment (BEAD) Program. This transformation aims to eliminate technology biases, allowing satellite-based internet providers like Starlink to

Artificial intelligence (AI)

Generative AI Reshaping Telecommunications: Highlights from Mobile World Congress 2025

The AI Revolution in Telecom Takes Center Stage at MWC 2025 As telecom executives, industry leaders, and tech innovators gathered at Mobile World Congress (MWC) 2025 in Barcelona, one thing was abundantly clear—generative AI is no longer a futuristic concept; it

General information, Service News

Network Services: Elastic, Scalable Business Voice Services

Seamless, reliable, and secure connectivity is the backbone of modern business communications. Yet, many companies struggle with inconsistent call quality, network inefficiencies, and security vulnerabilities. Pure CallerID is proud to announce general availability for its Network Services, built to solve

General information, Service News

Engage SMS: The Future of Business Messaging Has Arrived

In today's digital landscape, effective customer engagement is paramount for businesses aiming to build lasting relationships and drive growth. Traditional communication channels often fall short in delivering the immediacy and personalization that modern consumers expect. Recognizing this gap, Pure CallerID

FCC

Cybersecurity in the Crosshairs: FCC Mandates Telecom Network Security Post-Salt Typhoon Hack

A Wake-Up Call for the Telecommunications Industry When Salt Typhoon, a China-linked cyber espionage group, infiltrated nine major U.S. telecommunications carriers, the impact was staggering. From compromising wiretapping platforms to accessing sensitive government communications, this breach underscored vulnerabilities that could no

FCC

Protecting Connectivity: FCC's Role During LA Wildfires

When flames crept perilously close to Mount Wilson Observatory, threatening not only itshistoric structures but also vital telecommunications infrastructure, it became evident that theLos Angeles wildfires were more than a natural disaster—they were a stress test for the region'scommunications network.

Artificial intelligence (AI), Uncategorized

AI Transforming Telecom: A Comprehensive Guide

Unleashing AI’s Potential in Telecommunications From optimizing network infrastructure to reshaping customer experiences, AI is revolutionizing how service providers operate and deliver value. This transformative force is reshaping the telecommunications stack—from Telco Cloud solutions to APIs—bringing unprecedented efficiency and innovation. The Role

Artificial intelligence (AI)

Apple's AI News Alerts Highlight Challenges in Telecommunications

The AI Conundrum: Apple's Growing Pains in News Summarization Apple Intelligence, the tech giant’s AI-powered notification summarization tool, has generated significant headlines—for the wrong reasons. Recently, the feature inaccurately summarized BBC and other news alerts, spreading misinformation. Errors like claiming Rafael

General information

Huawei and the New Trade Order: What Lies Ahead for Telecom?

Huawei: Resilient in the Face of Global Sanctions In May 2019, Huawei became the focal point of a geopolitical clash when the U.S. government imposed strict sanctions, citing national security concerns. The move was expected to cripple the telecommunications giant. Yet,

General information

Italy and SpaceX: A €1.5 Billion Secure Telecom Deal

Introduction: A New Era of Secure Communication The Italian government is advancing negotiations with SpaceX for a €1.5 billion telecommunications contract, aiming to secure government and military communication systems. This deal signifies a strategic alignment with SpaceX's Starlink technology, leveraging its

FCC

FCC 2024: Paving the Way for Telecom Innovation

The Federal Communications Commission (FCC) in 2024 played a pivotal role in transforming the telecommunications industry, underlining its commitment to accessibility, security, and innovation. As FCC Chairwoman Jessica Rosenworcel marked her final year in service, the agency’s work exemplified how

FCC

Robocall Compliance Crackdown: Over 2,400 Providers at Risk

Robocalls and the FCC's Tough Stance: What’s Happening? You answer your phone and hear the dreaded sound of an automated voice pitching an improbable loan. It’s not just a nuisance—it’s a reminder of the persistent issue of robocalls that plague consumers

Artificial intelligence (AI)

Open RAN Faces 2024 Challenges: What's Next for Telco?

The Rollercoaster of Open RAN in 2024 You’re in a boardroom discussing the next leap in telecommunications technology. Just a few years ago, Open Radio Access Network (Open RAN) seemed poised to redefine the industry with its promise of vendor-neutral, flexible,

Carrier Tips

Evolution of Cyber Espionage: Nearest Neighbor Wi-Fi Hacks

The Evolution of Cyber Threats: A New Era of Wi-Fi Hacking You’re sitting in your office, feeling secure within a network fortified by firewalls, VPNs, and advanced encryption. Across the street, unnoticed, a compromised laptop becomes the launchpad for a sophisticated

Artificial intelligence (AI), Carrier Tips

The Broadcom-VMware Shift: Why SMBs and Edge Enterprises Are Turning to Hyperconverged Infrastructure

The telecommunications industry is no stranger to seismic shifts in technology and strategy. But Broadcom’s acquisition of VMware and the subsequent transition to a subscription-based model has sent ripples across IT ecosystems, leaving small-to-medium businesses (SMBs) and enterprise edge users

Compliance

Colorado's New Holiday Pay Rules Could Negatively Impact Businesses

The Impact of Colorado’s Holiday Pay Mandate on the Telecommunications Industry When the Colorado Supreme Court ruled that holiday incentive pay must be included in the calculation of the “regular rate of pay” for overtime, it sent ripples across industries. For

Artificial intelligence (AI), Carrier Tips

How Elontown Challenges and Redefines Teleco Innovation

Elontown: A New Frontier for Telecommunications You step onto Bastrop’s Main Street and catch sight of a Tesla Cybertruck, sleek against the backdrop of Old Texas storefronts. Just minutes away, SpaceX’s Starlink facility hums with activity, assembling satellites that promise global

Carrier Tips

iPhone 17 Pro Or 17 Air? Key Trade-Offs For New Users

Pro or Air? The iPhone 17’s Tough Choice You’re holding your brand-new iPhone 17 Air, marveling at its ultra-thin design. But as you begin to use it, questions arise. Is the single camera enough? Will its smaller battery last through your

Carrier Tips

New Restore Credentials: Game Changer For Android App Users

Effortless Logins, Elevated Expectations Switching to a new Android phone has always meant more than unboxing—it’s about rediscovering your apps, one login at a time. With Android's upcoming Restore Credentials feature, that frustration is set to vanish. The new tool automates

Carrier Tips

How AT&T’s Turbo Indicator Redefines Telecom Experiences

When Transparency Meets Technology You glance at your iPhone and notice a new label: "Turbo" displayed in your status bar alongside the AT&T logo. For subscribers of AT&T’s premium Turbo service, this new indicator isn’t just a label—it’s a gateway to

Carrier Tips, Compliance

Palo Alto Firewall Breaches and Their Impact on Telecommunications

When Firewalls Fall: The Fallout of Zero-Day Exploits Hackers exploited two zero-day vulnerabilities in Palo Alto Networks’ firewalls, affecting thousands of devices globally. For organizations relying on these systems as digital gatekeepers, the breach wasn’t just a security failure—it was an

Carrier Tips

The iPhone 16 Plus: A Catalyst for Telecom Innovation

The iPhone 16 Plus and Its Industry-Wide Ripples A user eagerly upgraded to the iPhone 16 Plus for its larger display and new features, only to return it weeks later due to unfulfilled AI promises and design challenges. While the iPhone

Carrier Tips

Google Messages’ New Original Quality Feature and Its Impact on Telecom

The Problem with Blurry Photos and the Rise of RCS You snap a stunning sunset photo on vacation and excitedly send it to a friend through Google Messages. But when they view it, the image appears blurry and pixelated, robbed of

CFPB

Student Loan Servicing Failures: Lessons for the Telecom Industry

When Servicing Systems Fail: The CFPB’s Stark Warning A frustrated student borrower spent nine months chasing a $60,000 refund. Another found themselves in a "doom loop" of redirected calls and unanswered emails, stuck between a broken servicing system and mounting financial

FDCPA

Debt Collection Lawsuits: Lessons for Telecom Compliance

When a Call Violates the Clock A debt collector placed multiple calls to a California consumer before 8 a.m., a violation of federal and state regulations. These early-morning attempts, part of a routine effort to collect on a debt, have led

Compliance

Ransomware Fallout: Change Healthcare's Attack and Its Ripple Effect on Telecommunications

How Change Healthcare's Ransomware Attack Is Reshaping Telecommunications When the ransomware attack struck Change Healthcare in February 2024, its repercussions extended far beyond healthcare. With over 15 billion annual transactions processed and one-third of Americans relying on its infrastructure, the incident

The iPhone 16 Plus: A Catalyst for Telecom Innovation

The iPhone 16 Plus brings design, AI, and media upgrades, redefining CX and operational demands…

Carrier Tips

December 18, 2024

Google Messages’ New Original Quality Feature and Its Impact on Telecom

Google Messages’ “Original Quality” media-sharing feature improves RCS chats, transforming CX while demanding advanced telecom…

CFPB

December 18, 2024

Student Loan Servicing Failures: Lessons for the Telecom Industry

The CFPB’s report on student loan servicing failures reveals critical lessons for telecom providers, emphasizing…

FDCPA

December 13, 2024

Debt Collection Lawsuits: Lessons for Telecom Compliance

A class action for FDCPA violations highlights risks for telecom providers handling customer data and…

Compliance

December 12, 2024

Ransomware Fallout: Change Healthcare’s Attack and Its Ripple Effect on Telecommunications

The largest healthcare data breach in U.S. history exposed the critical vulnerabilities in digital infrastructure,…

Why Pure CallerID?

Pure CallerID was purpose built by experienced industry executives, on both the operations and supplier side, to solve for significant gaps in market needed by organizations who are actively engaged in CX operations. Through automation, native connectivity, and a continuously improving service suite, Pure CallerID is engineered for delivering enhanced contactability to enterprises of all size and purpose.

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(844) PURECID

Most Read

The iPhone 16 Plus: A Catalyst for Telecom Innovation

Google Messages’ New Original Quality Feature and Its Impact on Telecom

Student Loan Servicing Failures: Lessons for the Telecom Industry

Debt Collection Lawsuits: Lessons for Telecom Compliance

Ransomware Fallout: Change Healthcare’s Attack and Its Ripple Effect on Telecommunications

More Articles

FTC’s Fake Review Rules: What Telecom Providers Must Know

The Risks and Rewards of AI Chatbots in Telecommunications

Navigating FCC’s New Opt-Out Rule in Telecommunications

DirecTV and Dish: Deal Termination Signals a Shift in Telecommunications

Navigating the FCC’s New Consent Rule: What It Means for Telecommunications

FCC Leadership Shift: What Brendan Carr’s Appointment Means for Telecom

Bridging CX Gaps: The Telecom Sector and Medical Debt Reforms

Student Loan Servicing Challenges and Lessons for the Telecom Industry

Why Pure CallerID?